Question 3.118

3.118 Mac versus PC.

Many people hold very strong opinions about the superiority of the computer they use. Design an experiment to compare customer satisfaction with the Mac versus the PC. Consider whether or not you will include subjects who routinely use both types of computers and whether or not you will block on the type of computer currently being used. Write a summary of your design, including your reasons for the choices you make. Be sure to include the question or questions that you will use to measure customer satisfaction.