Question 3.98

3.98 What type of study?

What is the best way to answer each of the following questions: an experiment, a sample survey, or an observational study that is not a sample survey? Explain your choices.

  1. Are people generally satisfied with the service they receive from a customer call center?
  2. Do new employees learn basic facts about your company better in a workshop or using an online set of materials?
  3. How long do your customers have to wait to resolve a problem with a new purchase?

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