Table :

TABLE 11.2 EMPLOYEE SURVEY OF APPROPRIATE COMMUNICATION CHANNELS FOR ORGANIZATIONAL TASKS

Source: Pew Internet & American Life Project Email at Work Survey, April–May 2002; N = 1003; margin of error = ± 3%.

Task	By E-Mail	By Phone	In Person
Edit or review documents	67%	4%	26%
Arrange meetings or appointments	63%	23%	12%
Ask questions about work issues	36%	17%	44%
Bring up a problem with one’s supervisor	6%	6%	85%
Deal with sensitive issues	4%	9%	85%