| Recognize cultural differences | When communicating with someone from a different culture, keep in mind that factors such as country of origin, religion, gender, educational level, and socioeconomic status all play into our values and beliefs about communication. If you can, learn about the person’s background, and ask questions. | If your future mother-in-law is a devout Catholic from France and you are a nonreligious person from St. Louis, you might want to learn more about French culture and Catholicism; you might ask your fiancée questions about how to get to know Mom. |
| Clarify behaviors as appropriate | Pay attention to the cultural needs of the listener. If you find that cultural differences are preventing good communication, tell the speaker or be silent to observe context and nonverbal behaviors. | “I don’t think I’m understanding you correctly. Can you say that in another way for me, please?” |