| Behavior | Definition | Example |
|---|
| Clarification | Directly requests more information | “Could you tell me a little more about the reasons you chose to join the military after high school?” |
| Elaboration | Extends the request for a response | “Are there any other specific features that you consider important in your search for a new house?” |
| Paraphrasing | Rephrases the questioner’s response to establish understanding | “So you’re saying that the type of people you work with is more important to you than location?” |
| Encouragement | Uses brief sounds and phrases to indicate attentiveness and interest | “Uh-huh,” “I see,” “That’s interesting,” “Good,” “Yes, I understand.” |
| Summarizing | Pulls together major points and seeks confirmation of correctness | “Let’s see if I’ve got it: your ideal job involves an appreciative boss, supportive colleagues, interesting work, and living in a large metropolitan area?” |
| Clearinghouse | Asks if you have elicited all the important or available information | “Have I asked everything that I should have asked?” |