Table :

TABLE A.4 CLOSING STRATEGIES

Source: Labels from Stewart & Cash (2011).

BehaviorDefinitionExample
Declare the completion of the purpose or task.The word well signals a close; people automatically assume the end is near and prepare to take their leave.“Well, I think we’ve covered a lot of territory today.”
Signal that time for the meeting is up.This is most effective when a time limit was announced in the opening of the interview. Avoid abruptness so the interviewee doesn’t feel pushed along an assembly line.“We have just a few minutes left, so. . . .”
Explain the reason for the closing.Be sure the reasons are real; if an interviewee thinks you’re giving phony excuses, future interactions will be strained.“Unfortunately, I’ve got another meeting in fifteen minutes, so we’ll have to start wrapping things up.”
Express appreciation or satisfaction.This is a common closing because interviewers have usually received something from the interview (information, help, a sale, a story, employment).“Thank you for your interest in our cause.”
Plan for the next meeting.This reveals what will happen next (date, time, place, topic, content, purpose) or arranges for the next interview.“I think we should follow up on this next week; my assistant will call you to arrange a time.”
Summarize the interview.This common closing may repeat important information, solidify agreements, or verify accuracy.“We’ve come to three major agreements here today.” (List them briefly.)