Make the Interviewee Comfortable

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CSI: MIAMI’S HORATIO CAINE indicates that he’s finished interviewing a suspect or surveying the crime scene by pausing to put on his trademark sunglasses. Your job interview should also have a simple, comfortable conclusion. © CBS/Photofest

Interviewees, particularly job applicants and medical patients, are often very nervous in interview situations—and understandably so. A good interviewer should adapt to the situational and relational contexts to help the interviewee feel at ease (Ralston, Kirkwood, & Burant, 2003). It would be effective and appropriate, for example, for an interviewer to smile, make eye contact, and offer a handshake. But be sure to keep these behaviors appropriate to the context; imagine if your doctor entered the examining room and gave you a big hug or if a job interviewer told you about his problems with his partner’s parents.