Appendix A Quiz

1. Question

   A(n) _____ is designed to elicit some change in the interviewee’s behavior or opinions.

   A.

   persuasive interview

   B.

   exit interview

   C.

   selection interview

   D.

   performance appraisal

2. Question

   Which of the following should the opening of an interview establish?

   A.

   task

   B.

   relationship

   C.

   motivation

   D.

   All of the options are correct.

3. Question

   “Tell me a little about how your education has prepared you for this position” is an example of what kind of interview question?

   A.

   loaded

   B.

   bipolar

   C.

   closed

   D.

   open

4. Question

   ______ questions offer only two answer choices.

   A.

   Bipolar

   B.

   Closed

   C.

   Open

   D.

   Primary

5. Question

   A ________ question implies the answer that is expected.

   A.

   directed

   B.

   loaded

   C.

   neutral

   D.

   defensive

6. Question

   When an interviewer begins with broad, open-ended questions and then moves to narrower, more closed questions, he or she is using which question sequence?

   A.

   tunnel

   B.

   funnel

   C.

   standard

   D.

   inverted funnel

7. Question

   Which of the following is NOT a goal of the interviewer in an interview?

   A.

   identify and address potential barriers that might disrupt the interview

   B.

   make the interviewee comfortable by adapting as needed

   C.

   listen and respond effectively

   D.

   clarify and fulfill personal goals

8. Question

   In finding open job positions, ________ is the process of using interconnected groups or associations of persons you know to develop relationships with their connections that you don’t know.

   A.

   placing

   B.

   networking

   C.

   connecting

   D.

   anticipating

9. Question

   A printed summary of your education, work experiences, and accomplishments is referred to as a _________.

   A.

   portfolio

   B.

   cover letter

   C.

   résumé

   D.

   network

10. Question

    Employment interviewers will usually ask questions to explore all of the following areas of information, except for __________.

    A.

    ability

    B.

    character

    C.

    disability

    D.

    personality

1. Question

   Interviews are more structured and goal-driven than other forms of communication.

   A.

   True

   B.

   False

2. Question

   In a performance appraisal, interviewers ask goal-oriented questions designed to inspire and strengthen personal motivation.

   A.

   False

   B.

   True

3. Question

   A common goal in the opening of an interview is to build a friendly rapport between the participants so that there is a feeling of mutual trust.

   A.

   False

   B.

   True

4. Question

   Open questions provide the most freedom for responses.

   A.

   True

   B.

   False

5. Question

   The inverted funnel sequence uses questions at the same level of specificity throughout.

   A.

   False

   B.

   True

6. Question

   Networking can help when interviewing for jobs.

   A.

   True

   B.

   False

7. Question

   Although most employers require a cover letter to be submitted along with a résumé, most do not read them carefully, and they have little effect on whether a candidate gets an interview.

   A.

   True

   B.

   False

8. Question

   Anticipating what questions might be asked in an interview is not important because the questions for each interview are different.

   A.

   False

   B.

   True

9. Question

   When preparing for an interview, it helps to anticipate common questions about ability, desire, personality, character, and health.

   A.

   True

   B.

   False

10. Question

    Interviewees should arrive at an employment interview prepared to ask a question or two of the interviewer.

    A.

    True

    B.

    False

1. Question

   Describe the five different types of interviews that play a role in most of our lives.

   
   ⚬ Information-gathering interview (collects attitudes, opinions, facts, data, and experiences; includes service-oriented interviews and media interviews)
   ⚬ Persuasive interview (designed to elicit some change in the interviewee’s behaviors or opinions; includes problem-solving interviews and motivational interviews)
   ⚬ Performance appraisal (a regular part of reviewing employees’ accomplishments and developing goals for the future)
   ⚬ Exit interview (conducted with employees as they leave a company in order to identify organizational problems that might affect employee retention)
   ⚬ Selection interview (conducted to secure or fill a position within an organization)

2. Question

   Identify the three major parts of an interview.

   
   ⚬ Opening
   ⚬ Questions
   ⚬ Conclusion

3. Question

   Describe the three main question sequences that work well in interviewing.

   
   ⚬ Funnel sequence (starts with broad, open-ended questions and moves to narrower, more closed ones)
   ⚬ Inverted funnel sequence (starts with narrow, closed questions and moves to more open-ended ones)
   ⚬ Tunnel sequence (uses questions at the same level of specificity throughout)

4. Question

   How should the interviewee conduct himself or herself in an interview?

   
   ⚬ Clarify and fulfill his or her personal goals by having a clear sense of what he or she wants to achieve in the interview.
   ⚬ Prepare responsibly for the interview (what to wear, what to bring, and what to say).
   ⚬ Listen and respond to the interviewer attentively and respectfully.
   ⚬ Adapt to the interviewer and the situation (as a shared responsibility with the interviewer).

5. Question

   What are the guidelines that can help you excel during and after a job interview?

   
   ⚬ Make a good first impression by being a competent communicator.
   ⚬ Anticipate common questions about ability, desire, personality, character, and health.
   ⚬ Deal with difficult or unethical questions appropriately.
   ⚬ Ask questions of your own.
   ⚬ Follow up after the interview with an appreciative e-mail or note (or both).