Chapter 11 Quiz

1. Question

   An approach to managing organizations that emphasizes division of labor and favors hierarchy is the __________.

   A.

   human resources approach

   B.

   systems approach

   C.

   human relations approach

   D.

   classical management approach

2. Question

   _____________ refers to an organization’s awareness of its own imbalances and problems.

   A.

   Openness

   B.

   Adaptability

   C.

   Organizational storytelling

   D.

   Organizational culture

3. Question

   ______ helps newcomers learn the nuances of the organization and determine if they fit in.

   A.

   Organizational assimilation

   B.

   Organization management

   C.

   Organizational storytelling

   D.

   Organizational culture

4. Question

   A(n) ______ is a seasoned, respected member of an organization who serves as a role model for a less experienced individual.

   A.

   organizational hero

   B.

   mentor

   C.

   protégé

   D.

   supervisor

5. Question

   _________ suggests that people must consider the number of contact points a particular channel offers for a message.

   A.

   Media richness theory

   B.

   Organizational assimilation

   C.

   Stonewalling

   D.

   Peer communication

6. Question

   Which of the following is considered to have the greatest media richness?

   A.

   face-to-face conversation

   B.

   instant messaging

   C.

   e-mail

   D.

   phone

7. Question

   Many organizations now engage in _________ of employees to see how they’re using technologies such as e-mail, the Internet, and instant messaging.

   A.

   supervision

   B.

   harassment

   C.

   surveillance

   D.

   scanning

8. Question

   The growing interdependence and connectivity of societies and economies around the world is referred to as __________.

   A.

   assimilation

   B.

   globalization

   C.

   media richness

   D.

   work-life balance

9. Question

   When Tammy was ready to return to work after her maternity leave, she sat down with her supervisor. Tammy had been working a fifty-hour-per-week schedule and traveling two weekends per month for business meetings, but her supervisor offered her the chance to work from home two days per week and to conduct most of her meetings with out-of-town clients over conference calls. This is an example of a program that would provide employees with ______ to help them achieve success.

   A.

   burnout

   B.

   mentors

   C.

   work-life balance

   D.

   harassment

10. Question

    Evan chose to leave his job after it became too uncomfortable and frustrating for him. Evan is Jewish, and he reached the breaking point when some of his coworkers replaced the Hanukkah ornament that he had on his deck with a nativity scene. This was just one example of the ________ that he experienced and that made him feel like an unwelcome outsider in the organization.

    A.

    burnout

    B.

    trafficking

    C.

    bullying

    D.

    harassment

1. Question

   Organizational communication helps form an organization’s governance and structure.

   A.

   False

   B.

   True

2. Question

   The human relations approach to management highlights organizational productivity from the workers’ perspectives.

   A.

   True

   B.

   False

3. Question

   Adaptability is an important part of the systems approach to management.

   A.

   True

   B.

   False

4. Question

   The orientation that you went through before you began taking classes at your college is an example of what the organization has done to encourage organizational assimilation.

   A.

   True

   B.

   False

5. Question

   In supervisor-supervisee interactions, the person with greater power (the supervisor) is the one who carries responsibility for effective communication.

   A.

   False

   B.

   True

6. Question

   Mentorship programs are beneficial to protégés but are usually very costly to organizations and to the mentors themselves.

   A.

   False

   B.

   True

7. Question

   Peer relationships involve differences in levels of authority.

   A.

   True

   B.

   False

8. Question

   Contempt is a self-protective response to another’s actions or accusations.

   A.

   False

   B.

   True

9. Question

   Organizations today are concerned with how individuals use their communication technologies for nonwork purposes because it costs them a significant amount of money due to lost productivity.

   A.

   True

   B.

   False

10. Question

    Sexual harassment is defined as an attempt to elicit sexual relations from another person.

    A.

    False

    B.

    True

1. Question

   Describe the four organizational management approaches.

   
   ⚬ Classical management approach (focuses on division of labor and hierarchy)
   ⚬ Human relations approach (considers the human needs of organizational members)
   ⚬ Human resources approach (considers organizational productivity from the workers’ perspectives and considers them assets)
   ⚬ Systems approach (views the organization as a unique whole made up of important members who have interdependent relationships in their particular environment)

2. Question

   Identify the two main characteristics of the systems approach to organizational management.

   
   ⚬ Openness (an organization’s awareness of its own imbalances and problems)
   ⚬ Adaptability (an organization’s allowance for change and growth)

3. Question

   Describe the components of organizational culture.

   
   ⚬ Organizational storytelling (the communication of the company’s values through stories and accounts, both to members and to the outside world)
   ⚬ Organizational assimilation (helps newcomers learn the nuances of the organization and determine if they fit in)

4. Question

   Identify the three relational contexts within an organization.

   
   ⚬ Supervisor-supervisee relationships
   ⚬ Mentor-protégé relationships
   ⚬ Peer relationships

5. Question

   What communication challenges are present in the wake of growing and expanding organizations?

   
   ⚬ Workplace conflicts
   ⚬ Advances in communication technology
   ⚬ Globalization
   ⚬ Work-life balance
   ⚬ sHarassment