Chapter 5 Quiz

Multiple Choice

  1. Question

    Communication is considered ________ when the differences between communicators are so substantial that they can potentially create different interpretations and expectations.

    		A.
    		B.
    		C.
    		D.

  2. Question

    Jack finds himself paying close attention to the meanings of nonverbal cues in intercultural interactions. He listens to tone of voice, notices the passage of time between responses, searches for meaning in the relationship, and makes decisions about communication based on the situation at hand. Jack most likely comes from a _____ context culture.

    		A.
    		B.
    		C.
    		D.

  3. Question

    In __________ cultures, individuals perceive themselves primarily as members of a group and communicate from that perspective.

    		A.
    		B.
    		C.
    		D.

  4. Question

    _____________ cultures tend to place value on assertiveness, achievement, ambition, and competitiveness; _________ cultures tend to value relationships and quality of life.

    		A.
    		B.
    		C.
    		D.

  5. Question

    Emotional expression varies _______ across cultural boundaries.

    		A.
    		B.
    		C.
    		D.

  6. Question

    ___________ contends we have a personal identity as well as a social identity—the part of our self-concept that comes from our group memberships.

    		A.
    		B.
    		C.
    		D.

  7. Question

    __________ communication focuses on the ways in which communication within and between groups affects relationships.

    		A.
    		B.
    		C.
    		D.

  8. Question

    Jennifer and her roommate are from two different cultures. Jennifer believes her roommate is lazy and unable to complete tasks in a timely manner. She begins to give her roommate tasks around the apartment that require minimum effort. When her roommate, in turn, fails to put in a great deal of effort on any of the tasks she is given, Jennifer confirms to herself, “See? I knew she wouldn’t try very hard.” This is an example of what the textbook refers to as ______________.

    		A.
    		B.
    		C.
    		D.

  9. Question

    Intercultural communication training generally focuses on the following:

    		A.
    		B.
    		C.
    		D.

  10. Question

    Which of the following is NOT suggested as a skill that can help promote effective and appropriate intercultural communication?

    		A.
    		B.
    		C.
    		D.

True/False

  1. Question

    Our worldview informs our intercultural communication.

    		A.
    		B.

  2. Question

    Cultural variations play out along a spectrum and are not absolute.

    		A.
    		B.

  3. Question

    Individuals from high-context cultures pay more attention to verbal cues than nonverbal cues.

    		A.
    		B.

  4. Question

    Our comfort/discomfort with the unknown doesn’t vary much across cultural boundaries.

    		A.
    		B.

  5. Question

    In India, class status is far more stratified than in the United States and indicates greater power distance.

    		A.
    		B.

  6. Question

    Collectivist cultures often use hyperbolic language, while individualist cultures often use more understated language.

    		A.
    		B.

  7. Question

    Ethnocentrism is behavior toward a person or group based solely on their membership in a particular group, class, or category.

    		A.
    		B.

  8. Question

    Mindfulness involves practicing intercultural sensitivity, which can promote more effective intercultural communication.

    		A.
    		B.

  9. Question

    Adapting and adjusting your language and nonverbal behaviors toward the people with whom you are communicating is known as behavioral affirmation.

    		A.
    		B.

  10. Question

    Overaccommodating another culture can lead to ineffective communication.

    		A.
    		B.

Open-Ended

  1. Question

    Name four reasons why studying intercultural communication matters.

    ⚬ We live in a diverse society.
    ⚬ The world is mobile.
    ⚬ We interact with people from other cultures via mediated communication.
    ⚬ We interact with others in diverse organizational settings.

  2. Question

    Identify the seven major communication variations in cultural practice.

    ⚬ High- and low-context cultures
    ⚬ Collectivist and individualist orientations
    ⚬ Comfort with uncertainty (uncertainty avoidance)
    ⚬ Masculine and feminine orientations
    ⚬ Approaches to power distance
    ⚬ Time orientation
    ⚬ Value of emotional expression

  3. Question

    Describe the four groups we identify with that influence our sense of identity.

    ⚬ Co-cultures (groups whose members share some of the general culture’s system of thought and behavior, but which have distinct characteristics or attitudes)
    ⚬ Generation (a group of people who were born into a specific time frame, along with its unique events and social changes that shape attitudes and behavior)
    ⚬ Gender (behavioral and cultural traits assigned to our biological sex, determined by the way members of a particular culture define notions of masculinity and femininity)
    ⚬ Ingroups/outgroups (those we identify with belong to our ingroup, while those we identify as “others” are outgroups)

  4. Question

    Identify three barriers to effective intercultural communication.

    ⚬ Anxiety
    ⚬ Ethnocentrism
    ⚬ Discrimination

  5. Question

    Describe the four key skills that communicators can practice to help improve intercultural communication.

    ⚬ Listen effectively: knowing when to talk and when to be quiet and listen is crucial to intercultural encounters.
    ⚬ Think before speaking and acting: take a moment to think about whether cultural difference is affecting your interaction.
    ⚬ Be empathic: picture yourself in someone else’s place in an attempt to understand that person’s experience.
    ⚬ Do the right thing: stand up for someone who is being mocked for his or her race, religion, or sexual orientation.
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