Chapter 6 Quiz

1. Question

   _______ is the part of the listening process in which we decide to focus attention on particular messages.

   A.

   Attending

   B.

   Selecting

   C.

   Understanding

   D.

   Remembering

2. Question

   _____________ a message involves generating feedback and letting others know that you have received and understood their message.

   A.

   Remembering

   B.

   Responding to

   C.

   Attending to

   D.

   Selecting

3. Question

   __________ listeners must have information and instructions repeated to them and may misinterpret or ignore messages.

   A.

   Passive

   B.

   Active

   C.

   Critical

   D.

   Empathic

4. Question

   People-oriented listeners:

   A.

   focus on tasks.

   B.

   carefully evaluate what they hear.

   C.

   have relationships in mind.

   D.

   are concerned with efficiency.

5. Question

   _________ listeners are critical listeners who carefully evaluate what they hear.

   A.

   Content-oriented

   B.

   Time-oriented

   C.

   Action-oriented

   D.

   People-oriented

6. Question

   _______ is the act of rephrasing a message to verify what the speaker has said.

   A.

   Transcribing

   B.

   Selecting

   C.

   Linguistic fidelity

   D.

   Paraphrasing

7. Question

   Which of the following is NOT a barrier to listening?

   A.

   environmental factors

   B.

   hearing challenges

   C.

   ethnicity

   D.

   boredom

8. Question

   The state of uneasiness, anxiety, fear, or dread associated with a listening opportunity is referred to as _________.

   A.

   audience reservation

   B.

   listening avoidance

   C.

   receiver interference

   D.

   listening apprehension

9. Question

   Selective listening occurs when:

   A.

   we respond with aggression and argue with the speaker without fully listening to the message adaptor.

   B.

   we focus only on information that interests us and disregard other messages.

   C.

   we listen in order to control the communication interaction.

   D.

   we fail to pay attention to the emotional content of someone’s message.

10. Question

    You find yourself in a bind. You go to your sociology class to turn in your paper, but you still need to do a final review for the Spanish test in your next class. Ultimately, you end up making eye contact and nodding your head while your sociology professor lectures, but instead of listening you’re reviewing Spanish vocabulary words in your head. We would characterize your listening behavior as ____________.

    A.

    monopolistic listening

    B.

    selective listening

    C.

    pseudolistening

    D.

    insensitive listening

1. Question

   Hearing and listening are essentially the same thing.

   A.

   True

   B.

   False

2. Question

   The listening process has three specific components.

   A.

   True

   B.

   False

3. Question

   Active listeners are considered by others to be more competent communicators overall.

   A.

   False

   B.

   True

4. Question

   Questioning is considered to be an important aid to effective informational listening.

   A.

   False

   B.

   True

5. Question

   Appreciative listening is simply enjoying some form of listening activity.

   A.

   True

   B.

   False

6. Question

   Deaf individuals cannot engage in listening.

   A.

   False

   B.

   True

7. Question

   Multitasking is useful in the listening process.

   A.

   True

   B.

   False

8. Question

   Technology use can increase levels of pseudolistening.

   A.

   True

   B.

   False

9. Question

   In many Western societies, talking is considered more powerful than listening.

   A.

   True

   B.

   False

10. Question

    Context should inform our listening behaviors.

    A.

    True

    B.

    False

1. Question

   Identify the three components of the listening process.

   
   ⚬ Affective component
   ⚬ Cognitive component
   ⚬ Behavioral component

2. Question

   Identify the four basic styles of listeners.

   
   ⚬ People-oriented listeners
   ⚬ Action-oriented listeners
   ⚬ Content-oriented listeners
   ⚬ Time-oriented listeners

3. Question

   Describe the varied types and purposes of listening in a given situation.

   
   ⚬ Informational listening (also called comprehensive listening, the primary goal is to understand what’s being said)
   ⚬ Critical listening (also called evaluative listening; used to evaluate or analyze information, evidence, ideas, or opinions)
   ⚬ Empathic listening (when we want to know how another person feels)
   ⚬ Appreciative listening (simply enjoying the sounds we receive)

4. Question

   Name some of the various barriers to listening.

   
   ⚬ Environmental factors
   ⚬ Hearing and processing challenges
   ⚬ Multitasking
   ⚬ Boredom and overexcitement
   ⚬ Attitudes about listening

5. Question

   Describe the ways in which communication context affects listening.

   
   ⚬ The situation we are in (a crowded restaurant versus a private living room) and the relationship we have with other communicators affects our listening behaviors.
   ⚬ Both actual listening behaviors and perceptions of appropriate listening vary among cultural groups and between genders.
   ⚬ Cues in messages sent via electronic channels must be listened to actively.