Chapter 8 Quiz

Multiple Choice

  1. Question

    ___________ refers to the way that we engage in conflict and address disagreements with our relational partners.

    		A.
    		B.
    		C.
    		D.

  2. Question

    Which of the following is NOT identified as a form of provocation?

    		A.
    		B.
    		C.
    		D.

  3. Question

    An atmosphere of mistrust, suspicion, and apprehension characterize which kind of communication climate?

    		A.
    		B.
    		C.
    		D.

  4. Question

    When Christina brings home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat, and neither responds to her comments about her day until she finally says, “I’m sorry I didn’t do well in math this term!” Her father replies, “Why aren’t you earning better grades?” Based on this information, what type of culture(s) would we infer that Christina lives within?

    		A.
    		B.
    		C.
    		D.

  5. Question

    The posting of online messages that are deliberately hostile or insulting is referred to as __________.

    		A.
    		B.
    		C.
    		D.

  6. Question

    After Marissa became frustrated with an insensitive comment Kevin made toward her, she excused herself and worked independently for the rest of the day. After work, she asked to switch shifts for the next few days so that she could have a bit of distance from him. What conflict style did Marissa use to manage her conflict?

    		A.
    		B.
    		C.
    		D.

  7. Question

    Which of the following is NOT identified as a competitive style of conflict management?

    		A.
    		B.
    		C.
    		D.

  8. Question

    A truly “win-win” solution, in which both parties end up fully satisfied with the outcome, requires which conflict management style?

    		A.
    		B.
    		C.
    		D.

  9. Question

    Which of the following refers to asking questions that help you identify another person’s specific concerns?

    		A.
    		B.
    		C.
    		D.

  10. Question

    To admit wrongdoing and take responsibility for your own role in the conflict is known as ___________.

    		A.
    		B.
    		C.
    		D.

True/False

  1. Question

    All conflict should have a resolution.

    		A.
    		B.

  2. Question

    Conflict can have positive outcomes.

    		A.
    		B.

  3. Question

    Incompetence can be categorized as a form of provocation leading to conflict.

    		A.
    		B.

  4. Question

    Power dynamics affect relationships in which there is an imbalance of power between partners.

    		A.
    		B.

  5. Question

    Those who take conflict personally may lash out aggressively.

    		A.
    		B.

  6. Question

    Gender and culture rarely influence chosen conflict management strategies.

    		A.
    		B.

  7. Question

    Research by John Gottman found that women tend to stonewall their partner more than men do.

    		A.
    		B.

  8. Question

    Posting provocative, offensive, and often false messages to forums or discussion boards in order to elicit a negative general reaction from the participants is referred to as cyberbullying.

    		A.
    		B.

  9. Question

    Playing devil’s advocate is a competitive conflict management behavior.

    		A.
    		B.

  10. Question

    Apology can be used to de-escalate conflict.

    		A.
    		B.

Open-Ended

  1. Question

    Describe the three outcomes of productive conflict.

    ⚬ Fosters healthy debate
    ⚬ Leads to better decision making
    ⚬ Spurs relationship growth

  2. Question

    Describe the four conflict triggers highlighted in the chapter.

    ⚬ Misunderstandings or errors of perception: open communication can help individuals avoid perceptual errors and miscommunication.
    ⚬ Incompatible goals between partners: differing goals and life decisions cause relationship conflict.
    ⚬ Perceptions of unbalanced costs and rewards: when costs outweigh rewards, conflict may be triggered.
    ⚬ Provocation: the intentional instigation of conflict through aggression, identity management, lack of fairness, incompetence, or relationship threats.

  3. Question

    Define the three communication climates that might influence how relational partners manage conflict.

    ⚬ Uncertain climates: at least one party is unclear, vague, tentative, or awkward about the goals, expectations, and potential outcomes of the conflict situation.
    ⚬ Defensive climates: an atmosphere of mistrust, suspicion, and apprehension, leading to efforts to control and manipulate others. The people involved feel threatened.
    ⚬ Supportive climates: involve communicators who are open to one another’s ideas and feelings. The climates provide neutral descriptions of the conflict situation and allow communicators to develop trust and cooperation toward productive resolutions of problems.

  4. Question

    Describe the three conflict styles used to manage conflict.

    ⚬ Escapist styles: prevent or avoid direct conflict or resolve conflict quickly. Avoiding and obliging are examples of escapist styles.
    ⚬ Competitive styles: promote the interests of individuals who use them, rather than the desires of the other person or the relationship. Direct fighting, verbal aggressiveness, and indirect fighting are all competitive styles.
    ⚬ Cooperative styles: aim to benefit the relationship, serve mutual rather than individual goals, and strive to produce solutions that benefit both parties. Examples include compromising and collaborating.

  5. Question

    Describe two forms of communication that can de-escalate conflict and assist relationship reconciliation.
    Describe two forms of communication that can de-escalate conflict and assist relationship reconciliation.

    ⚬ Apologizing, or openly taking responsibility for your role in the conflict, includes using metacommunication to talk with each other about your communication behaviors.
    ⚬ Asking for or giving forgiveness, in which you emotionally move past the conflict and let go of the bitterness and resentment, reducing the negative reactions to the transgression and engaging in compassion and kindness toward the other person.
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