Student responses should mention the nonverbal behaviors of the concierge, such as looking downward at his feet, showing embarrassment and discomfort, and the words “very difficult.”

Student responses might suggest that a person from a high context culture, such as the concierge in this scene, might view Amanda and John as too pushy or aggressive in their insistence on having an answer spelled out for them.

Student responses should mention that they thought the concierge was trying to bribe them.