| Online Competence Suggestion | Best Practices Suggestion |
|---|
| 1. Choose your medium wisely. | Online is best for quick reminders, linear messages, or messages that require time and thought to craft. Offline is best for important information: engagements, health issues, etc. |
| 2. Don't assume that online communication is always more efficient. | If your message needs a quick decision or answer, a phone call or face-to-face conversation may be best. Use online communication if you want the person to have time to respond. |
| 3. Presume that your posts are public. | If you wouldn't want a message published for public consumption, don't post/send it online. |
| 4. Remember that your posts are permanent. | Even after you delete something, it still exists on servers and may be accessible. |
| 5. Practice the art of creating drafts. | Don't succumb to the pressure to respond to e-mails immediately. Taking your time will result in a more competent message. |