Preface
Acknowledgments
About the Author
Introduction to Chapter 1
What Is Communication?
What Is Interpersonal Communication?
Motives for Interpersonal Communication
Research in Interpersonal Communication
What Is Interpersonal Communication Competence?
Self-Quiz: Test Your Self-Monitoring
Improving Your Competence Online
Issues in Interpersonal Communication
Self-Quiz: The Dark Side of Interpersonal Relationships
The Journey Ahead
Making Relationship Choices with Video: Dealing with a Difficult Friend
Chapter 1 Review
Chapter 1 Multiple-Choice Quiz
Chapter 1 True/False Quiz
Chapter 1 Journal Entry
Introduction to Chapter 2
The Components of Self
Self-Quiz: Test Your Self-Concept Clarity
The Sources of Self
Presenting Your Self
The Relational Self
Self-Quiz: Discover Your Attachment Style
Disclosing Your Self to Others
Improving Your Self
Making Relationship Choices with Video: Workplace Self-Disclosure
Chapter 2 Review
Chapter 2 Multiple-Choice Quiz
Chapter 2 True/False Quiz
Chapter 2 Journal Entry
Introduction to Chapter 3
Perception as a Process
Influences on Perception
Self-Quiz: What Kind of Personality Do You Have?
Forming Impressions of Others
Improving Your Perception of Others
Self-Quiz: Test Your Empathy
Practicing Responsible Perception
Making Relationship Choices with Video: Balancing Impressions and Empathy
Chapter 3 Review
Chapter 3 Multiple-Choice Quiz
Chapter 3 True/False Quiz
Chapter 3 Journal Entry
Introduction to Chapter 4
The Nature of Emotion
Feelings and Moods
Forces Shaping Emotion
Managing Your Emotional Experience and Expression
Self-Quiz: Assessing Your Emotional Intelligence
Emotional Challenges
Self-Quiz: Test Your Chronic Hostility
Passion and Grief
Living a Happy Emotional Life
Making Relationship Choices with Video: Managing Anger and Providing Support
Chapter 4 Review
Chapter 4 Multiple-Choice Quiz
Chapter 4 True/False Quiz
Chapter 4 Journal Entry
Introduction to Chapter 5
What Is Culture?
Co-Cultures
Cultural Influences on Communication
Self-Quiz: Collectivism, Uncertainty Avoidance, and Power Distance
Emotion Displays, Masculinity Versus Femininity, and Views of Time
Creating Intercultural Competence
Embracing Difference
Self-Quiz: Are You World-Minded or Ethnocentric?
Making Relationship Choices with Video: Parent-Child Culture Clash
Chapter 5 Review
Chapter 5 Multiple-Choice Quiz
Chapter 5 True/False Quiz
Chapter 5 Journal Entry
Introduction to Chapter 6
Listening: A Five-Step Process
Self-Quiz: Multitasking and Attention
Responding and Recalling
The Five Functions of Listening
Understanding Listening Styles
Self-Quiz: Discover Your Listening Styles
Preventing Incompetent Listening
The Gift of Active Listening
Making Relationship Choices with Video: Listening When You Don't Want To
Chapter 6 Review
Chapter 6 Multiple-Choice Quiz
Chapter 6 True/False Quiz
Chapter 6 Journal Entry
Introduction to Chapter 7
Characteristics of Verbal Communication
Functions of Verbal Communication
Performing Actions, Crafting Conversations, and Maintaining Relationships
Cooperative Verbal Communication
Self-Quiz: Test Your Knowledge of Conversational Patterns
Barriers to Cooperative Verbal Communication
Self-Quiz: Test Your Deception Acceptance
The Power of Verbal Communication
Making Relationship Choices with Video: Dealing with Difficult Truths
Chapter 7 Review
Chapter 7 Multiple-Choice Quiz
Chapter 7 True/False Quiz
Chapter 7 Journal Entry
Introduction to Chapter 8
Principles of Nonverbal Communication
Nonverbal Communication Codes
Self-Quiz: Reading Facial Expressions
Communicating through Touch
Functions of Nonverbal Communication
Self-Quiz: Test Your Nonverbal Dominance Knowledge
Competently Managing Your Nonverbal Communication
Making Relationship Choices with Video: Dealing with Mixed Messages
Chapter 8 Review
Chapter 8 Multiple-Choice Quiz
Chapter 8 True/False Quiz
Chapter 8 Journal Entry
Introduction to Chapter 9
Conflict and Interpersonal Communication
Power and Conflict
Handling Conflict
Self-Quiz: How Do You Approach Conflict?
Gender, Culture, and Technology and Handling Conflict
Conflict Endings
Challenges to Handling Conflict
Self-Quiz: Test Your Understanding of Destructive Thoughts
Managing Conflict and Power
Making Relationship Choices with Video: Dealing with Family Conflict
Chapter 9 Review
Chapter 9 Multiple-Choice Quiz
Chapter 9 True/False Quiz
Chapter 9 Journal Entry
Introduction to Chapter 10
Defining Romantic Relationships
Self-Quiz: Test Your Love Attitudes
Key Elements of Romantic Relationships
Romantic Attraction
Relationship Development and Deterioration
Maintaining Romantic Relationships
Maintaining Romance Across Distance
The Dark Side of Romantic Relationships
Self-Quiz: How Often Do You Betray Romantic Partners?
Jealousy, Relational Intrusion, and Dating Violence
The Hard Work of Successful Love
Making Relationship Choices with Video: Managing Jealousy about a Partner's Ex
Chapter 10 Review
Chapter 10 Multiple-Choice Quiz
Chapter 10 True/False Quiz
Chapter 10 Journal Entry
Introduction to Chapter 11
Defining Family
Family Stories
Communicating in Families
Self-Quiz: What Communication Pattern Does Your Family Have?
Maintaining Family Relationships
Dealing with Family Dialectics
Family Relationship Challenges
Self-Quiz: How Much Family Favoritism Exists?
The Primacy of Family
Making Relationship Choices with Video: Struggling with Family Transitions
Chapter 11 Review
Chapter 11 Multiple-Choice Quiz
Chapter 11 True/False Quiz
Chapter 11 Journal Entry
Introduction to Chapter 12
The Nature of Friendship
Types of Friendships
Self-Quiz: What Kind of Friend Are You?
Maintaining Friendships
Friendship Challenges
Self-Quiz: Friendship-Distance Durability
Attraction: Romance and FWB Relationships
The Importance of Friends
Making Relationship Choices with Video: Choosing between Friends
Chapter 12 Review
Chapter 12 Multiple-Choice Quiz
Chapter 12 True/False Quiz
Chapter 12 Journal Entry
The Nature of Workplace Relationships
Organizational Climates and Technology
Peer Relationships
Self-Quiz: Test Your Maintenance of Peer Relationships
Mixed-Status Relationships
Challenges to Workplace Relationships
Self-Quiz: Test Your Perception of Sexual Harassment
Workplace Relationships and Human Happiness
Appendix Review
Appendix Multiple-Choice Quiz
Appendix True/False Quiz
Appendix Journal Entry
Glossary
Adaptors
Assimilation
Collectivistic Culture
High-Context Culture
High Human Contact
High Power Distance
“I” Language
Individualistic Culture
Low-Context Culture
Low Human Contact
Low Power Distance
Social Comparison Theory