The communication choices we make determine the personal, interpersonal, and relationship outcomes that follow.
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The exchange of a series of messages is called contexts.
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One of the earliest writings about interpersonal communication, by Ptah Hotep, urged people to be truthful and listen actively.
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When developing theory, you create a set of descriptive statements that define a phenomenon of interest.
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Self-actualization is the need for self-esteem, power, recognition, and prestige.
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Being loved and belonging are social needs.
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Content information consists of the actual meaning of the words exchanged.
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Communication can be reversed.
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The dynamic nature of interpersonal communication means that no two moments within the same interaction will ever be identical.
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Competent communicators generally achieve most of their interpersonal goals and avoid relationship problems.
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Jody is a low self-monitor; this means she prefers knowing exactly what she’s expected to do or say in any given situation.
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Being ethical in interpersonal communication includes more than not harming another person through words or actions.
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In general, online communication is the quickest way to send and receive a message.
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Culture is defined as an individual’s set of beliefs, attitudes, values, and practices.
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Understanding culture, particularly cultural differences, plays an important role in determining ways to improve interpersonal communication.
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