The most important determinant of work satisfaction is the quality of interpersonal communication in the workplace and the relationships there.

Loose network density is characterized by workers knowing each other and regularly interacting.

Workplace cliques help new employees assimilate quickly into the workplace culture.

E-mail is the primary communication medium in many corporate workplaces.

Female employees who are higher in organizational status and under the age of 30 are most likely to cyberslack at work.

A company does not have a legal right to access an employee’s private e-mail account, even if the employee accessed it during work hours on a work computer.

To foster a supportive climate, it is a good idea for bosses to have a flexible mind-set.

Collegial peers are equivalent-status coworkers with whom communication is work-related.

Special peers are the rarest type of peer relationships in the workplace.

Collegial relationships grow stronger when they are clearly defined as strictly work-related in content.

It is not uncommon for a virtual peer to become a virtual friend.

Workplace romances significantly hinder productivity.

Supervisory relationships are less likely than peer relationships to evolve into friendships.

Praising subordinates is best done publicly.

The most common way to cope with sexual harassment is to confront the harasser.