Self-Quiz: How Do You Approach Conflict?

Self-Quiz: How Do You Approach Conflict?

true

true

Read through the statements. Select “Yes” for statements you agree with, and select “No” for statements you disagree with.

Please note that your score for this activity will not be recorded unless your instructor has assigned the activity.

Note: This Self-Quiz is adapted from Rahim and Mager (1995); Zacchilli, Hendrick, and Hendrick (2009).

Avoidance

During conflicts, I typically . . .

keep my feelings about the disagreement to myself.

avoid open discussion of the dispute.

stay away from the topic of disagreement.

avoid any type of unpleasant exchange.

Accommodation

During conflicts, I typically . . .

accommodate the other person’s wishes.

give in to the other person’s desires.

go along with the other person’s suggestions.

pretend to agree just to satisfy the other person’s expectations.

Competition

During conflicts, I typically . . .

try to convince the other person that I’m right.

take control so that the decision goes in my favor.

pursue my side of the issue.

use my power to win.

Reactivity

During conflicts, I typically . . .

explode violently with anger.

say things that I know will hurt the other person.

scream or yell loudly and throw things.

accuse the other person of wrongdoing.

Collaboration

During conflicts, I typically . . .

investigate the issue of dispute to find a solution acceptable to both parties.

try to work with the other person to find solutions that satisfy both our expectations.

exchange information with the other person so we can solve the problem together.

bring all of our concerns out in the open so the issue can be resolved.

Number of “Yes” answers for Avoidance:

Number of “Yes” answers for Accommodation:

Number of “Yes” answers for Competition:

Number of “Yes” answers for Reactivity:

Number of “Yes” answers for Collaboration:

The category with the most “Yes” answers indicates how you primarily manage conflict. If you recorded an equally high number of “Yes” answers on two or more different approaches, you use more than one approach.