EXAMPLE 5 Studying frustration
A psychologist wants to study the effects of failure and frustration on the relationships among members of a work team. She forms a team of students, brings them to the psychology laboratory, and has them play a game that requires teamwork. The game is rigged so that they lose regularly. The psychologist observes the students through a one-way window and notes the changes in their behavior during an evening of game playing.
Playing a game in a laboratory for small stakes, knowing that the session will soon be over, is a long way from working for months developing a new product that never works right and is finally abandoned by your company. Does the behavior of the students in the lab tell us much about the behavior of the team whose product failed?