00:01 [TITLE] Content-oriented listeners

00:06 [MANGAGER at desk and EMPLOYEE standing in front of it] EMPLOYEE: So I just wanted to let you know that the shipment we sent to Cincinnati got all screwed up. We're going to have to resend it.

00:12 MANGAGER: Cincinnati… what was the warehouse again?

00:13 EMPLOYEE: Boylan.

00:15 [MANGAGER pulls out notepad and begins taking notes.] MANGAGER: Boylan, okay. And what's the problem?

00:19 EMPLOYEE: Well, they were supposed to get a shipment of lipstick, but we sent them blush instead. So that's a problem.

00:22 MANGAGER: Oh, goodness. Do you have an order number on that?

00:25 EMPLOYEE: Yeah, 02189

00:27 MANGAGER: 02189. And the manager or contact person was Fred . . .

00:32 EMPLOYEE: David. David McIntosh.

00:34 MANGAGER: David McIntosh. I'll make a note to give him a call today and apologize. Was he very upset?

00:40 EMPLOYEE: Yeah.

00:41 MANGAGER: Goodness.

00:42 EMPLOYEE: Not good.

00:43 MANGAGER: They're a big client. We're going to have to make amends to them.

00:47 [MANGAGER puts down pad of paper.] MANGAGER: Anything else I can help you with?

00:49 EMPLOYEE: No, I just wanted to let you know.

00:50 MANGAGER: Thanks.

00:52 [TEXT ONSCREEN] Content-oriented listeners: Listeners who carefully evaluate what they hear; they prefer to listen to information from sources they feel are credible and critically examine the information they receive.