Key Terms

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hearing (95)

listening (95)

processing (96)

retention (97)

action-oriented listening (99)

content-oriented listening (100)

people-oriented listening (100)

time-oriented listening (100)

unprocessed note taking (102)

nonlistening (102)

interruptive listening (103)

agenda-driven listening (104)

argumentative listening (105)

nervous listening (105)

interactive listening (106)

external noise (106)

internal noise (106)

audience surveillance (108)

defeated listening (111)

superficial listening (112)

speech critique (112)

constructive criticism (113)