What is listening? How does it differ from hearing?

What are the various styles of listening identified in this chapter? How are they different from one another?

Identify and describe at least one internal and one external barrier to effective listening.

What two steps make up the listening process? Explain each one.

Detail four of the six culprits behind poor listening.

What is interactive listening? Describe three methods for improving your listening skills through interactive listening.

Explain four ways you can prepare in advance to enhance the way your audience listens to your speech.

As a speaker, what do you need to look for to determine if your audience is listening? If they’re not, how can you reengage them?

Explain three guidelines for listening when you are in the audience.