Possible acceptable answers might include ideas similar to the following: Rafaela makes very limited eye contact with the audience. Through most of this part of her speech, she is reading from her manuscript. At times, she holds her script nearly at face level, creating another barrier with her audience. When she looks at a specific place her notes near the end of the segment, she looks directly at her manuscript and follows the words with her finger. Rafaela needed to speak extemporaneously, looking at the audience for most of her speech and only making limited reference to her notes.