Dear Mr. Smith:

Referring to your complaint regarding the problem encountered with your new Trailrider Snowmobile, our Customer Service Department has just submitted its report.

It is their conclusion that the malfunction is caused by water being present in the fuel line. It is our conclusion that you must have purchased some bad gasoline. We trust you are cognizant of the fact that while we guarantee our snowmobiles for a period of not less than one year against defects in workmanship and materials, responsibility cannot be assumed for inadequate care. We wish to advise, for the reason mentioned hereinabove, that we cannot grant your request to repair the snowmobile free of charge.

Permit me to say, however, that the writer would be pleased to see that the fuel line is flushed at cost, $30. Your Trailrider would then give you many years of trouble-free service.

Enclosed please find an authorization card. Should we receive it, we shall perform the above-mentioned repair and deliver your snowmobile forthwith.

Sincerely yours,

Dear Mr. Smith:

Thank you for letting us know about the problem with your new Trailrider Snowmobile.

Our Customer Service Department has found water in the fuel line. Apparently some of the gasoline was bad. While we guarantee our snowmobiles for one year against defects in workmanship and materials, we cannot assume responsibility for problems caused by bad gasoline. We cannot, therefore, grant your request to repair the snowmobile free of charge.

However, no serious harm was done to the snowmobile. We would be happy to flush the fuel line at cost, $30. Your Trailrider would then give you many years of trouble-free service. If you will authorize us to do this work, we will have your snowmobile back to you within four working days. Just fill out the enclosed authorization card and drop it in the mail.

Sincerely yours,