Welcome Page for Students
Introduction for Writers
Welcome Page for Instructors
Preface for Instructors
Get the Most out of Technical Communication, Eleventh Edition
Acknowledgments
A Final Word
Introduction to Technical Communication
What Is Technical Communication?
The Challenges of Producing Technical Communication
Characteristics of a Technical Document
Measures of Excellence in Technical Documents
Skills and Qualities Shared by Successful Workplace Communicators
How Communication Skills and Qualities Affect Your Career
A Look at Three Technical Documents
Exercise 1
Exercise 2
Exercise 3
Case 1: Using the Measures of Excellence in Evaluating a Résumé
2 Understanding Ethical and Legal Considerations
A Brief Introduction to Ethics
Your Ethical Obligations
Your Legal Obligations
The Role of Corporate Culture in Ethical and Legal Conduct
Understanding Ethical and Legal Issues Related to Social Media
DOCUMENT ANALYSIS ACTIVITY: Presenting Guidelines for Using Social Media
Communicating Ethically Across Cultures
Principles for Ethical Communication
WRITER'S CHECKLIST
Exercise 1
Exercise 2
Exercise 3
Exercise 4
CASE 2: The Ethics of Requiring Students To Subsidize a Plagiarism-Detection Service
LearningCurve: Understanding the Technical Communication Environment
3 Writing Technical Documents
Planning
TECH TIP: How To Use the Outline View
Drafting
TECH TIP: How To Modify Templates
DOCUMENT ANALYSIS ACTIVITY: Presenting Guidelines for Using Social Media
TECH TIP: How To Use the Styles Group
Revising
Editing
Proofreading
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
Creating an Outline
Creating Styles and Templates
Cross-Platform Word Processing with CloudOn, Quip, and More
CASE 3: Understanding Why Revision Software Cannot Revise and Edit Your Document
LearningCurve: Understanding the Technical Communication Environment
4 Writing Collaboratively
Advantages and Disadvantages of Collaboration
Managing Projects
Conducting Meetings
Using Social Media and Other Electronic Tools in Collaboration
DOCUMENT ANALYSIS ACTIVITY: Critiquing a Draft Clearly and Diplomatically
TECH TIP: How To Use the Review Tab
Gender and Collaboration
Culture and Collaboration
WRITER'S CHECKLIST
Exercise 1
Exercise 2
Exercise 3
Exercise 4
Exercise 5
Exercise 6
Exercise 7
Scheduling Meetings Online
Reviewing Collaborative Documents
Using Collaborative Software
Incorporating Tracked Changes
Conducting Online Meetings
Using Wikis for Collaborative Work
CASE 4: Accommodating a Team Member's Scheduling Problems
LearningCurve: Understanding the Technical Communication Environment
5 Analyzing Your Audience and Purpose
Understanding Audience and Purpose
Using an Audience Profile Sheet
Determining the Important Characteristics of Your Audience
Techniques for Learning About Your Audience
Communicating Across Cultures
DOCUMENT ANALYSIS ACTIVITY: Critiquing a Draft Clearly and Diplomatically
Applying What You Have Learned About Your Audience
Writing for Multiple Audiences
Determining Your Purpose
Gaining Management's Approval
Revising Information for a New Audience and Purpose
WRITER'S CHECKLIST
Exercise 1
Exercise 2
Exercise 3
Exercise 4
CASE 5: Focusing on an Audience's Needs and Interests
6 Researching Your Subject
Understanding the Differences Between Academic and Workplace Research
Understanding the Research Process
Choosing Appropriate Research Methods
Conducting Primary Research
Conducting Secondary Research
DOCUMENT ANALYSIS ACTIVITY: Evaluating Information from Internet Sources
WRITER'S CHECKLIST
Exercise 1
Exercise 2
Exercise 3
Exercise 4
Exercise 5
Exercise 6
CASE 6: Revising a Questionnaire
7 Organizing Your Information
Understanding Three Principles for Organizing Technical Information
Understanding Conventional Organizational Patterns
DOCUMENT ANALYSIS ACTIVITY: Using Multiple Organizational Patterns in an Infographic
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
CASE 7: Organizing a Document for Clarity and Diplomacy
8 Communicating Persuasively
Considering the Context of Your Argument
Crafting a Persuasive Argument
DOCUMENT ANALYSIS ACTIVITY: Analyzing Evidence in an Argument
Avoiding Logical Fallacies
Presenting Yourself Effectively
Using Graphics as Persuasive Elements
A Look at Several Persuasive Arguments
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
CASE 8: Analyzing the Persuasiveness of a Website
9 Emphasizing Important Information
Writing Clear, Informative Titles
Writing Clear, Informative Headings
TECH TIP: How To Modify and Create Styles
Writing Clear, Informative Lists
TECH TIP: How To Create Numbered and Bulleted Lists
Writing Clear, Informative Paragraphs
DOCUMENT ANALYSIS ACTIVITY: Identifying the Elements of a Coherent Paragraph
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
EXERCISE 6
CASE 9: Emphasizing Important Information in a Technical Description
LearningCurve: Organizing and Emphasizing Your Information
10 Writing Correct and Effective Sentences
Writing Grammatically Correct Sentences
Structuring Effective Sentences
Choosing the Right Words and Phrases
DOCUMENT ANALYSIS ACTIVITY: Revising for Conciseness and Simplicity
Understanding Simplified English for Nonnative Speakers
Preparing Text for Translation
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
EXERCISE 6
EXERCISE 7
EXERCISE 8
EXERCISE 9
EXERCISE 10
EXERCISE 11
EXERCISE 12
EXERCISE 13
EXERCISE 14
EXERCISE 15
EXERCISE 16
EXERCISE 17
EXERCISE 18
EXERCISE 19
EXERCISE 20
EXERCISE 21
EXERCISE 22
EXERCISE 23
EXERCISE 24
EXERCISE 25
EXERCISE 26
EXERCISE 27
EXERCISE 28
EXERCISE 29
EXERCISE 30
EXERCISE 31
EXERCISE 32
EXERCISE 33
EXERCISE 34
CASE 10: Revising a Document for Nonnative Speakers and for Translation
11 Designing Print and Online Documents
Goals of Document Design
Understanding Design Principles
Planning the Design of Print and Online Documents
Designing Print Documents
Designing Print Pages
TECH TIP: How To Format Columns
TECH TIP: How To Format Fonts
TECH TIP: How To Modify Line Spacing
TECH TIP: How To Modify Justification
TECH TIP: How To Create Borders and Screens
TECH TIP: How To Set Up Pages
TECH TIP: How To Create Text Boxes
Analyzing Several Print-Document Designs
DOCUMENT ANALYSIS ACTIVITY: Analyzing a Page Design
Designing Online Documents
Designing Online Pages
Analyzing Several Online-Document Designs
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
Proofreading for Format Consistency
CASE 11: Designing a Flyer
12 Creating Graphics
The Functions of Graphics
The Characteristics of an Effective Graphic
Understanding the Process of Creating Graphics
TECH TIP: How To Insert and Modify Graphics
Using Color Effectively
Choosing the Appropriate Kind of Graphic
TECH TIP: How To Use Tab Stops
TECH TIP: How To Create Tables
TECH TIP: How To Create Graphics in Excel
TECH TIP: How To Use Drawing Tools
DOCUMENT ANALYSIS ACTIVITY: Analyzing a Graphic
TECH TIP: How To Create and Insert Screen Shots
Creating Effective Graphics for Multicultural Readers
WRITERS CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
EXERCISE 6
EXERCISE 7
Photo Editing Basics with GIMP
CASE 12: Creating Appropriate Graphics To Accompany a Report
13 Reviewing, Evaluating, and Testing Documents and Websites
Understanding Reviewing, Evaluating, and Testing
Reviewing Documents and Websites
Conducting Usability Evaluations
Conducting Usability Tests
DOCUMENT ANALYSIS ACTIVITY: Obtaining Informed Consent
WRITERS CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
CASE 13: Creating Appropriate Graphics To Accompany a Report
14 Writing Correspondence
Understanding the Process of Writing Correspondence
Selecting a Type of Correspondence
Presenting Yourself Effectively in Correspondence
Writing Letters
Writing Memos
Writing Emails
Writing Microblogs
DOCUMENT ANALYSIS ACTIVITY: Following Netiquette in an Email Message
Writing Correspondence to Multicultural Readers
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
EXERCISE 6
EXERCISE 7
CASE 14: Setting Up and Maintaining a Professional Microblog Account
15 Writing Job-Application Materials
Understanding the Job-Application Process
Establishing Your Professional Brand
Planning the Job Search
Understanding Four Major Ways To Look for a Position
Writing Résumés
DOCUMENT ANALYSIS ACTIVITY: Preparing a Résumé
Writing Job-Application Letters
Preparing for a Job Interview
Writing Follow-up Letters or Emails After an Interview
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
EXERCISE 6
CASE 15: Identifying the Best-of-the-Best Job-Search Sites
16 Writing Proposals
Understanding the Process of Writing Proposals
The Logistics of Proposals
The "Deliverables" of Proposals
Persuasion and Proposals
Writing a Proposal
The Structure of the Proposal
DOCUMENT ANALYSIS ACTIVITY: Writing the Proposed Program
TECH TIP: How To Create a Gantt Chart
Sample Internal Proposal
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
CASE 16: Revising a Brief Proposal
17 Writing Informational Reports
Understanding the Process of Writing Informational Reports
Writing Directives
DOCUMENT ANALYSIS ACTIVITY
Writing Field Reports
Writing Progress and Status Reports
Sample Progress Report
Writing Incident Reports
Writing Meeting Minutes
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
CASE 17: Writing a Directive About Using Agendas for Meetings
18 Writing Recommendation Reports
Understanding the Role of Recommendation Reports
Using a Problem-Solving Model for Preparing Recommendation Reports
Writing Recommendation Reports
TECH TIP: How To Format Headers, Footers, and Page Numbers
TECH TIP: How To Create a Table of Contents
DOCUMENT ANALYSIS ACTIVITY: Analyzing an Executive Summary
Sample Recommendation Report
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
CASE 18: Analyzing Decision Matrices
19 Writing Lab Reports
Persuasion and Lab Reports
Understanding the Process of Writing Lab Reports
Understanding the Structure of the Lab Report
Understanding the Role of Science and Engineering Articles
DOCUMENT ANALYSIS ACTIVITY: Evaluating Lab Reports
Sample Lab Report
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
CASE 19: Introducing the Scientific Method Through a Lab Report
20 Writing Definitions, Descriptions, and Instructions
Writing Definitions
Writing Descriptions
Writing Instructions
DOCUMENT ANALYSIS ACTIVITY: Presenting Clear Instructions
Writing Manuals
WRITER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
EXERCISE 5
EXERCISE 6
EXERCISE 7
EXERCISE 8
EXERCISE 9
EXERCISE 10
CASE 20: Choosing a Medium for Presenting Instructions
21 Making Oral Presentations
Understanding the Role of Oral Presentations
Understanding the Process of Preparing and Delivering an Oral Presentation
Preparing the Presentation
TECH TIP: How To Create a Master Page Design in PowerPoint
TECH TIP: How To Set List Items To Appear and Dim During a Presentation
DOCUMENT ANALYSIS ACTIVITY: Integrating Graphics and Text on a Presentation Slide
Delivering the Presentation
Answering Questions After a Presentation
Sample Evaluation Form
SPEAKER'S CHECKLIST
EXERCISE 1
EXERCISE 2
EXERCISE 3
EXERCISE 4
Creating Presentations with PowerPoint and Prezi
Audio Recording and Editing with Audacity
CASE 21: Understanding the Claim-and-Support Structure for Presentation Graphics
Appendix Part Appendix A: Skimming Your Sources and Taking Notes
Paraphrasing
Quoting
Summarizing
Appendix Part B: Documenting Your Sources
APA Style
IEEE Style
MLA Style
How to Cite an Article in MLA Style
How to Cite a Book in MLA Style
How to Cite a Database in MLA Style
How to Cite a Web Site in MLA Style
How to Cite a Database in APA Style Style
How to Cite a Web Site in APA Style Style
CSE Documentation Style Guidelines
Appendix Part C: Editing and Proofreading Your Documents
Punctuation
Mechanics
Proofreading Symbols and Their Meanings
Appendix Part D: Guidelines for Multilingual Writers (ESL)
Sentence-Level Issues
References
Selected Bibliography
Chapter 1, Additional Case 1: Annual Reports as Technical Communication
Chapter 1, Additional Case 2: Introducing the Fundamentals of Technical Communication
Chapter 1, Additional Case 3: Judging Entries in a Technical-Communication Competitio
Chapter 2, Additional Case 1: Irritating Insulation
Chapter 2, Additional Case 2: Introducing the Fundamentals of Technical Communication
Chapter 3, Additional Case 1: Online Writing Centers and the Writing Process
Chapter 3, Additional Case 2: Checking Your Grammar-Checker
Chapter 4, Additional Case 1: Improving Your Meeting Skills
Chapter 4, Additional Case 2: Learning To Collaborate
Chapter 5, Additional Case 1: Writing an Information Booklet
Chapter 5, Additional Case 2: Making a Question-and-Answer Sheet
Chapter 5, Additional Case 3: Planning an Apology to a Customer from the People's Republic of China
Chapter 6, Additional Case 1: Researching Your College or University's Acceptable-Use Policy
Chapter 6, Additional Case 2: Going the Distance
Chapter 6, Additional Case 3: Choosing an Appropriate Primary-Research Method
Chapter 7, Additional Case 1: Organizing Information for Different Audiences
Chapter 7, Additional Case 2: Comparing and Contrasting Effectively
Chapter 7, Additional Case 3: Organizing a Document
Chapter 8, Additional Case 1: How Safe Is Safe?
Chapter 8, Additional Case 2: Writing an Apology
Chapter 8, Additional Case 3: Being Persuasive About Privacy
Chapter 9, Additional Case 1: Barbecuing Those Ribs
Chapter 9, Additional Case 2: Writing Guidelines About Coherence
Chapter 10, Additional Case 1: Studying Sentence Effectiveness
Chapter 10, Additional Case 2: Revising Passive Sentences
Chapter 10, Additional Case 3: Revising a Draft for Sentence Effectiveness
Chapter 10, Additional Case 4: Preparing Product Descriptions for the Global Marketplace
Chapter 11, Additional Case 1: Revising a Report Template
Chapter 11, Additional Case 2: Revising Passive Sentences
Chapter 11, Additional Case 3: Designing a Report Template
Chapter 12, Additional Case 1: Evaluating Graphics Made in a Spreadsheet Program
Chapter 12, Additional Case 1: Creating a Website
Chapter 12, Additional Case 2: Evaluating Graphics on a Website
Chapter 12, Additional Case 3: Evaluating and Revising Graphics
Chapter 13, Additional Case 1: Reviewing and Testing Documents
Chapter 14, Additional Case 1: Food Irradiation at Synergy, Inc.
Chapter 14, Additional Case 2: Shaping Correspondence To Meet Your Audience's Needs
Chapter 14, Additional Case 3: Projecting the "You Attitude" When Corresponding with Customers and Colleagues
Chapter 15, Additional Case 1: Protecting Your Privacy in Online Job Applications
Chapter 15, Additional Case 2: Investigating Your Future Profession
Chapter 15, Additional Case 3: Updating Career-Center Materials
Chapter 15, Additional Case 4: Identifying Transferable Skills for a Career Changer
Chapter 16, Additional Case 1: Selecting Project-Management Software
Chapter 16, Additional Case 2: Writing Proposals to Different Audiences
Chapter 16, Additional Case 3: Selecting a Funding Source
Chapter 17, Additional Case 1: Justifying a Directive
Chapter 17, Additional Case 2: Mandatory Computers at Your School?
Chapter 17, Additional Case 3: Ethics of Progress Reports
Chapter 17, Additional Case 4: Revising an Injury Report Form
Chapter 18, Additional Case 1: Recycling Your Old Computer
Chapter 18, Additional Case 2: Analyzing Options and Drawing Conclusions
Chapter 19, Additional Case 1: Describing the Purpose of Lab Report Sections
Chapter 20, Additional Case 1: Modifying a Definition for a New Audience
Chapter 20, Additional Case 2: Objectivity in Definitions
Chapter 20, Additional Case 3: Describing a New Fighter Jet
Chapter 20, Additional Case 4: Building a Better Mechanism Description
Chapter 20, Additional Case 5: Highlighting Safety Information in Instructions
Chapter 20, Additional Case 6: Comparing Web-Based Instructions
Chapter 20, Additional Case 7: Writing a Set of Instructions
Chapter 20, Additional Case 8: Writing Instructions for Installing a Programmable Thermostat
Chapter 21, Additional Case 1: A Presentation on Presentation Graphics
Chapter 21, Additional Case 2: Presenting Resources for Students in Your Major
Chapter 21, Additional Case 3: Choosing Effective Slide Layouts
Chapter 1, Additional Exercise 1: The Syllabus as Technical Communication
Chapter 1, Additional Exercise 2: Addressing the Audience of a Website
Chapter 1, Additional Exercise 3: Evaluating the Purpose of a Website
Chapter 1, Additional Exercise 4: Evaluating the Accessibility of a Phone Book
Chapter 1, Additional Exercise 5: Evaluating Measures of Excellence in a Letter
Chapter 1, Additional Exercise 6: Learning About the Lives of Technical Communicators
Chapter 1, Additional Exercise 7: Technical-Communication Skills in Job Ads
Chapter 1, Additional Exercise 8: Interviewing a Professional
Chapter 2, Additional Exercise 1: Identifying Misleading Language
Chapter 2, Additional Exercise 2: Finding a Code of Conduct on a Website
Chapter 2, Additional Exercise 3: Evaluating the American Chemical Society Code of Conduct
Chapter 2, Additional Exercise 4: Evaluating the Institute of Scientific and Technical Communicators Code of Conduct
Chapter 2, Additional Exercise 5: Analyzing "Graymatters" Cases
Chapter 2, Additional Exercise 6: Analyzing Engineering Ethics Cases
Chapter 2, Additional Exercise 7: Contrasting the Quality of Two Ethics Sites
Chapter 3, Additional Exercise 1: Revising a Style
Chapter 3, Additional Exercise 2: Testing the Spell-Checker and Grammar-Checker
Chapter 3, Additional Exercise 3: Searching for Advice About the Writing Process
Chapter 3, Additional Exercise 4: Asking Journalistic Questions
Chapter 3, Additional Exercise 5: Creating a Checklist
Chapter 4, Additional Exercise 1: Advice on Critiquing a Draft
Chapter 4, Additional Exercise 2: Interviewing a Co-author of an Article
Chapter 4, Additional Exercise 3: Interviewing a Project Collaborator
Chapter 4, Additional Exercise 4: Monitoring Your Listening Skills
Chapter 4, Additional Exercise 5: Monitoring Your Collaboration Skills
Chapter 5, Additional Exercise 1: Reporting on the Audience and Purpose of a Website
Chapter 5, Additional Exercise 2: Identifying the Audience and Purpose of Professional Publications
Chapter 5, Additional Exercise 3: Analyzing the Audience and Purpose of a Website
Chapter 5, Additional Exercise 4: Using Audience Profile Sheets
Chapter 5, Additional Exercise 5: Interviewing a Student from Another Culture
Chapter 5, Additional Exercise 6: Analyzing Techniques Used in a Fund-Raising Letter
Chapter 5, Additional Exercise 7: Two Audiences, One Subject
Chapter 5, Additional Exercise 8: Analyzing and Contrasting Two Audiences
Chapter 6, Additional Exercise 1: Accessing and Using Online Databases
Chapter 6, Additional Exercise 2: Revising Questionnaire Questions
Chapter 6, Additional Exercise 3: Selecting Research Techniques
Chapter 6, Additional Exercise 4: Conducting Research for a Project
Chapter 6, Additional Exercise 5: Researching a Professional Organization
Chapter 6, Additional Exercise 6: Assembling a Research Guide for New Students
Chapter 6, Additional Exercise 7: Identifying Important Reference Sources
Chapter 6, Additional Exercise 8: Evaluating Online Sources
Chapter 7, Additional Exercise 1: One Site, Many Organizational Patterns
Chapter 7, Additional Exercise 2: Organizational Patterns on the Toyota Website
Chapter 7, Additional Exercise 3: Organizational Patterns in a Syllabus
Chapter 7, Additional Exercise 4: Complex Document
Chapter 7, Additional Exercise 5: Revising the Organization of a Complex Description
Chapter 8, Additional Exercise 1: Finding Other Logical Fallacies
Chapter 8, Additional Exercise 2: Analyzing an Argument on a Website
Chapter 8, Additional Exercise 3: Sorry About the Alarms and the Cold Water
Chapter 8, Additional Exercise 4: Putting Your Eggs in Several Baskets
Chapter 8, Additional Exercise 5: On Second Thought, We Probably Shouldn't Have Said That
Chapter 8, Additional Exercise 6: Persuasion in a Website
Chapter 9, Additional Exercise 1: Analyzing Titles
Chapter 9, Additional Exercise 2: Developing Topic Sentences
Chapter 9, Additional Exercise 3: Revising Topic Sentences
Chapter 9, Additional Exercise 4: Revising a Passage in a List Format
Chapter 9, Additional Exercise 5: Adding Transitions
Chapter 9, Additional Exercise 6: Making New Paragraph Breaks
Chapter 9, Additional Exercise 7: Analyzing a Plain-Language Brochure
Chapter 10, Additional Exercise 1: Analyzing the Plain English Handbook
Chapter 10, Additional Exercise 2: Revising Sentences
Chapter 10, Additional Exercise 3: Making a Passage Less Formal
Chapter 10, Additional Exercise 4: Tracing the Effects of Active and Passive Voice
Chapter 11, Additional Exercise 1: Analyzing Publication Designs
Chapter 11, Additional Exercise 2: Analyzing the Design of a Catalog
Chapter 11, Additional Exercise 3: Creating Thumbnails for an Improved Design
Chapter 11, Additional Exercise 4: Analyzing the Design of Intercom Online
Chapter 11, Additional Exercise 5: Comparing Two Designs
Chapter 11, Additional Exercise 6: Buying from a Spanish-Friendly Computer Manufacturer
Chapter 11, Additional Exercise 7: Determining Site-Registration Hurdles
Chapter 11, Additional Exercise 8: Studying How To Write Graceful Links
Chapter 11, Additional Exercise 9: Identifying Poor Sites
Chapter 11, Additional Exercise 10: Is Cool Good?
Chapter 12, Additional Exercise 1: Evaluating Graphics in a Brochure
Chapter 12, Additional Exercise 2: Evaluating Graphics in a PowerPoint Presentation
Chapter 12, Additional Exercise 3: Evaluating Templates in PowerPoint
Chapter 12, Additional Exercise 4: Evaluating Computer Graphics
Chapter 12, Additional Exercise 5: Creating an Organization Chart
Chapter 12, Additional Exercise 6: Creating a Drawing of an Object
Chapter 12, Additional Exercise 7: Creating a Diagram of a Concept
Chapter 12, Additional Exercise 8: Creating Graphics for Different Scenarios
Chapter 12, Additional Exercise 9: Creating Graphics for a Set of Instructions
Chapter 12, Additional Exercise 10: Creating Different Graphics from the Same Information
Chapter 12, Additional Exercise 11: Analyzing Graphics
Chapter 12, Additional Exercise 12: Interviewing a Person Who Makes Graphics
Chapter 13, Additional Exercise 1: Researching Usability Testing
Chapter 14, Additional Exercise 1: Evaluating a Generic Business Letter
Chapter 14, Additional Exercise 2: Analyzing Audience and Purpose in Sales Letters
Chapter 14, Additional Exercise 3: Evaluating a Claim Letter
Chapter 14, Additional Exercise 4: Revising Letters
Chapter 14, Additional Exercise 5: Writing a Sales Letter
Chapter 14, Additional Exercise 6: Evaluating Your School's Netiquette Guidelines
Chapter 15, Additional Exercise 1: Evaluating Advice from a Career Center
Chapter 15, Additional Exercise 2: Seeking a Peer Response to Your Job-Application Materials
Chapter 15, Additional Exercise 3: Evaluating a Réumé
Chapter 15, Additional Exercise 3: Evaluating a Job-Application Letter
Chapter 16, Additional Exercise 1: Contrasting Research Proposals and Goods and Services Proposals
Chapter 16, Additional Exercise 2: Comparing and Contrasting Sample Proposals
Chapter 16, Additional Exercise 3: Analyzing Characteristics of a Proposal from a Nonprofit Organization
Chapter 17, Additional Exercise 1: Differentiating Status Reports and Progress Reports
Chapter 17, Additional Exercise 2: Writing a Directive
Chapter 17, Additional Exercise 3: Evaluating a Directive
Chapter 17, Additional Exercise 4: Revising a Set of Meeting Minutes
Chapter 18, Additional Exercise 1: Studying an Effective Executive Summary
Chapter 18, Additional Exercise 2: Evaluating an Introduction
Chapter 18, Additional Exercise 3: A Closer Look at Formal Reports in the Workplace
Chapter 19, Additional Exercise 1: Looking for Lab Report Guidelines
Chapter 19, Additional Exercise 2: Revising a Lab Report
Chapter 20, Additional Exercise 1: Evaluating Definitions and Descriptions
Chapter 20, Additional Exercise 2: Evaluating Object Definitions
Chapter 20, Additional Exercise 3: Evaluating Process Descriptions
Chapter 20, Additional Exercise 4: Evaluating Glossaries
Chapter 20, Additional Exercise 5: Analyzing a Description of a Computing Process
Chapter 20, Additional Exercise 6: Analyzing a Description of a Digital Camera
Chapter 20, Additional Exercise 7: Evaluating a Web-Based Description
Chapter 20, Additional Exercise 8: Identifying Techniques in an Extended Definition
Chapter 20, Additional Exercise 9: Evaluating Instructions for Folding Attic Stairs
Chapter 20, Additional Exercise 10: Writing a Description
Chapter 20, Additional Exercise 11: Brainstorming a Set of Instructions
Chapter 20, Additional Exercise 12: Describing Step-by-Step Instructions in a Manuals
Chapter 20, Additional Exercise 13: Evaluating a Set of Instructions
Chapter 20, Additional Exercise 14: Evaluating the Front Matter of a Manual
Chapter 20, Additional Exercise 15: Evaluating Instructions for Folding Attic Stairs
Chapter 21, Additional Exercise 1: Poking Fun at Presentation-Graphics Software
Chapter 21, Additional Exercise 2: Evaluating Presentation-Graphics Templates
Chapter 21, Additional Exercise 3: Delivering an Impromptu Presentation
Chapter 21, Additional Exercise 4: Evaluating a Recent Presentation
Chapter 21, Additional Exercise 5: Creating Presentation Graphics