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Understanding the Process of Writing Correspondence

Selecting a Type of Correspondence

Presenting Yourself Effectively in Correspondence

USE THE APPROPRIATE LEVEL OF FORMALITY

COMMUNICATE CORRECTLY

PROJECT THE “YOU ATTITUDE”

AVOID CORRESPONDENCE CLICHéS

COMMUNICATE HONESTLY

• ETHICS NOTE: Writing Honest Business Correspondence

Writing Letters

ELEMENTS OF A LETTER

COMMON TYPES OF LETTERS

Writing Memos

• GUIDELINES: Organizing a Memo

Writing Emails

• GUIDELINES: Following Netiquette

• DOCUMENT ANALYSIS ACTIVITY: Following Netiquette in an Email Message

Writing Microblogs

• GUIDELINES: Representing Your Organization in a Microblog

Writing Correspondence to Multicultural Readers

WRITER’S CHECKLIST

EXERCISES

CASE 14: Setting Up and Maintaining a Professional Microblog Account and

Regardless of whether you use microblogs, instant messaging, text messaging, or more traditional applications, you will communicate in writing every day on the job. This chapter discusses the four major formats used for producing workplace correspondence: letters, memos, emails, and microblog posts. Throughout this chapter, the word correspondence refers to all these forms.