CASE 7: Organizing a Document for Clarity—and Diplomacy

As part of your participation in a teaching-quality initiative for your school’s Department of Civil Engineering, you have been assigned to write a brief report that summarizes student evaluations of the department’s introductory course. When your supervisor expresses concerns about the report outline you sent her for review, you decide to revisit the organizational patterns covered in this chapter to see how they can help you develop a more effective structure for the report. Read your supervisor’s email and start revising the outline here.