CLAUDIA WALLIS has been an associate dean for strategic communication at the Mailman School of Public Health at Columbia University and a writer and editor for Time magazine. She is currently a freelance writer, journalist, editor, and communications strategist specializing in medicine, education, family, and social issues. She has won citations from the Newspaper Guild of New York, the National Mental Health Association, and the Susan G. Komen Breast Cancer Foundation, among other organizations. Her most recent work is on autism.
“ The Multitasking Generation” was published in 2006, so some of the references may seem dated. (For example, texting has moved from Instant Messenger to our mobile phones.) Nevertheless, the effects Wallis describes are still relevant.
As you read, consider the following:
Do you generally multitask or “uni-
When and where do you use technology? Can you easily resist the temptation to multitask in situations where multitasking is inappropriate (for example, texting while driving or surfing the Web in class)?
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I t’s 9:30 p.m., and Stephen and Georgina Cox know exactly where their children are. Well, their bodies, at least. Piers, 14, is holed up in his bedroom — eyes fixed on his computer screen — where he has been logged onto a MySpace chat room and AOL Instant Messenger (IM) for the past three hours. His twin sister Bronte is planted in the living room, having commandeered her dad’s iMac — as usual. She, too, is busily IMing, while chatting on her cell phone and chipping away at homework.
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By all standard space-
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Zooming in on Piers’ screen gives a pretty good indication of what’s on his hyperkinetic mind. O.K., there’s a Google Images window open, where he’s chasing down pictures of Keira Knightley. Good ones get added to a snazzy Windows Media Player slide show that serves as his personal e-
MySpacer: suuuuuup!!! (Translation: What’s up?)
Piers: wat up dude
MySpacer: nmu (Not much. You?)
Piers: same
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Naturally, iTunes is open, and Piers is blasting a mix of Queen, AC/DC, classic rock and hip-
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Bronte has the same strategy. “You just multitask,” she explains. “My parents always tell me I can’t do homework while listening to music, but they don’t understand that it helps me concentrate.” The twins also multitask when hanging with friends, which has its own etiquette. “When I talk to my best friend Eloy,” says Piers, “he’ll have one earpiece [of his iPod] in and one out.” Says Bronte: “If a friend thinks she’s not getting my full attention, I just make it very clear that she is, even though I’m also listening to music.”
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The Coxes are one of 32 families in the Los Angeles area participating in an intensive, four-
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One of the things Ochs’ team of observers looks at is what happens at the end of the workday when parents and kids reunite — and what doesn’t happen, as in the case of the Coxes. “We saw that when the working parent comes through the door, the other spouse and the kids are so absorbed by what they’re doing that they don’t give the arriving parent the time of day,” says Ochs. The returning parent, generally the father, was greeted only about a third of the time, usually with a perfunctory “Hi.” “About half the time the kids ignored him or didn’t stop what they were doing, multitasking and monitoring their various electronic gadgets,” she says. “We also saw how difficult it was for parents to penetrate the child’s universe. We have so many videotapes of parents actually backing away, retreating from kids who are absorbed by whatever they’re doing.”
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Human beings have always had a capacity to attend to several things at once. Mothers have done it since the hunter-
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That level of multiprocessing and interpersonal connectivity is now so commonplace that it’s easy to forget how quickly it came about. Fifteen years ago, most home computers weren’t even linked to the Internet. In 1990 the majority of adolescents responding to a survey done by Donald Roberts, a professor of communication at Stanford, said the one medium they couldn’t live without was a radio/CD player. How quaint. In a 2004 follow-
Every generation of adults sees new technology — and the social changes it stirs — as a threat to the rightful order of things . . .
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Today 82% of kids are online by the seventh grade, according to the Pew Internet and American Life Project. And what they love about the computer, of course, is that it offers the radio/CD thing and so much more — games, movies, e-
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Parents have watched this phenomenon unfold with a mixture of awe and concern. The Coxes, for instance, are bowled over by their children’s technical prowess. Piers repairs the family computers and DVD player. Bronte uses digital technology to compose elaborate photo collages and create a documentary of her father’s ongoing treatment for cancer. And, says Georgina, “they both make these fancy PowerPoint presentations about what they want for Christmas.” But both parents worry about the ways that kids’ compulsive screen time is affecting their schoolwork and squeezing out family life. “We rarely have dinner together anymore,” frets Stephen. “Everyone is in their own little world, and we don’t get out together to have a social life.”
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Every generation of adults sees new technology — and the social changes it stirs — as a threat to the rightful order of things: Plato warned (correctly) that reading would be the downfall of oral tradition and memory. And every generation of teenagers embraces the freedoms and possibilities wrought by technology in ways that shock the elders: just think about what the auto-
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As for multitasking devices, social scientists and educators are just beginning to assess their impact, but the researchers already have some strong opinions. The mental habit of dividing one’s attention into many small slices has significant implications for the way young people learn, reason, socialize, do creative work and understand the world. Although such habits may prepare kids for today’s frenzied workplace, many cognitive scientists are positively alarmed by the trend. “Kids that are instant messaging while doing homework, playing games online and watching TV, I predict, aren’t going to do well in the long run,” says Jordan Grafman, chief of the cognitive neuroscience section at the National Institute of Neurological Disorders and Stroke (NINDS). Decades of research (not to mention common sense) indicate that the quality of one’s output and depth of thought deteriorate as one attends to ever more tasks. Some are concerned about the disappearance of mental downtime to relax and reflect. Roberts notes Stanford students “can’t go the few minutes between their 10 o’clock and 11 o’clock classes without talking on their cell phones. It seems to me that there’s almost a discomfort with not being stimulated — a kind of ‘I can’t stand the silence.’”
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Gen M’s multitasking habits have social and psychological implications as well. If you’re IMing four friends while watching That ’70s Show, it’s not the same as sitting on the couch with your buddies or your sisters and watching the show together. Or sharing a family meal across a table. Thousands of years of evolution created human physical communication — facial expressions, body language — that puts broadband to shame in its ability to convey meaning and create bonds. What happens, wonders UCLA’s Ochs, as we replace side-
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Your Brain When It Multitasks
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Although many aspects of the networked life remain scientifically uncharted, there’s substantial literature on how the brain handles multitasking. And basically, it doesn’t. It may seem that a teenage girl is writing an instant message, burning a CD and telling her mother that she’s doing homework — all at the same time — but what’s really going on is a rapid toggling among tasks rather than simultaneous processing. “You’re doing more than one thing, but you’re ordering them and deciding which one to do at any one time,” explains neuroscientist Grafman.
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Then why can we so easily walk down the street while engrossed in a deep conversation? Why can we chop onions while watching Jeopardy? “We, along with quite a few others, have been focused on exactly this question,” says Hal Pashler, psychology professor at the University of California at San Diego. It turns out that very automatic actions or what researchers call “highly practiced skills,” like walking or chopping an onion, can be easily done while thinking about other things, although the decision to add an extra onion to a recipe or change the direction in which you’re walking is another matter. “It seems that action planning — figuring out what I want to say in response to a person’s question or which way I want to steer the car — is usually, perhaps invariably, performed sequentially” or one task at a time, says Pashler. On the other hand, producing the actions you’ve decided on — moving your hand on the steering wheel, speaking the words you’ve formulated — can be performed “in parallel with planning some other action.” Similarly, many aspects of perception — looking, listening, touching — can be performed in parallel with action planning and with movement.
The bottom line is that you can’t simultaneously be thinking about your tax return and reading an essay . . .
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The switching of attention from one task to another, the toggling action, occurs in a region right behind the forehead called Brodmann’s Area 10 in the brain’s anterior prefrontal cortex, according to a functional magnetic resonance imaging (fMRI) study by Grafman’s team. Brodmann’s Area 10 is part of the frontal lobes, which “are important for maintaining long-
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But the ability to multiprocess has its limits, even among young adults. When people try to perform two or more related tasks either at the same time or alternating rapidly between them, errors go way up, and it takes far longer — often double the time or more — to get the jobs done than if they were done sequentially, says David E. Meyer, director of the Brain, Cognition and Action Laboratory at the University of Michigan: “The toll in terms of slowdown is extremely large — amazingly so.” Meyer frequently tests Gen M students in his lab, and he sees no exception for them, despite their “mystique” as master multitaskers. “The bottom line is that you can’t simultaneously be thinking about your tax return and reading an essay, just as you can’t talk to yourself about two things at once,” he says. “If a teenager is trying to have a conversation on an e-
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Other research shows the relationship between stimulation and performance forms a bell curve: a little stimulation — whether it’s coffee or a blaring soundtrack — can boost performance, but too much is stressful and causes a fall-
Is This Any Way To Learn?
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Longtime professors at universities around the U.S. have noticed that Gen M kids arrive on campus with a different set of cognitive skills and habits than past generations. In lecture halls with wireless Internet access — now more than 40% of college classrooms, according to the Campus Computing Project — the compulsion to multitask can get out of hand. “People are going to lectures by some of the greatest minds, and they are doing their mail,” says Sherry Turkle, professor of the social studies of science and technology at M.I.T. In her class, says Turkle, “I tell them this is not a place for e-
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Such concerns have, in fact, led a number of schools, including the M.B.A. programs at UCLA and the University of Virginia, to look into blocking Internet access during lectures. “I tell my students not to treat me like TV,” says University of Wisconsin professor Aaron Brower, who has been teaching social work for 20 years. “They have to think of me like a real person talking. I want to have them thinking about things we’re talking about.”
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On the positive side, Gen M students tend to be extraordinarily good at finding and manipulating information. And presumably because modern childhood tilts toward visual rather than print media, they are especially skilled at analyzing visual data and images, observes Claudia Koonz, professor of history at Duke University. A growing number of college professors are using film, audio clips and PowerPoint presentations to play to their students’ strengths and capture their evanescent attention. It’s a powerful way to teach history, says Koonz. “I love bringing media into the classroom, to be able to go to the website for Edward R. Murrow and hear his voice as he walked with the liberators of Buchenwald.” Another adjustment to teaching Generation M: professors are assigning fewer full-
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Many students make brilliant use of media in their work, embedding audio files and video clips in their presentations, but the habit of grazing among many data streams leaves telltale signs in their writing, according to some educators. “The breadth of their knowledge and their ability to find answers has just burgeoned,” says Roberts of his students at Stanford, “but my impression is that their ability to write clear, focused and extended narratives has eroded somewhat.” Says Koonz: “What I find is paragraphs that make sense internally, but don’t necessarily follow a line of argument.”
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Koonz and Turkle believe that today’s students are less tolerant of ambiguity than the students they taught in the past. “They demand clarity,” says Koonz. They want identifiable good guys and bad guys, which she finds problematic in teaching complex topics like Hutu-
Got 2 Go. Txt Me L8er
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But turning down the noise isn’t easy. By the time many kids get to college, their devices have become extensions of themselves, indispensable social accessories. “The minute the bell rings at most big public high schools, the first thing most kids do is reach into their bag and pick up their cell phone,” observes Denise Clark Pope, lecturer at the Stanford School of Education, “never mind that the person [they’re contacting] could be right down the hall.”
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By the time many kids get to college, their devices have become extensions of themselves, indispensable social accessories.
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Parents are mystified by this obsession with e-
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Turkle, author of the recently reissued The Second Self: Computers and the Human Spirit, has an ex-
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All that is probably healthy, provided that parents set limits on where their kids can venture online, teach them to exercise caution and regulate how much time they can spend with electronics in general. The problem is that most parents don’t. According to the Kaiser survey, only 23% of seventh-
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In the absence of rules, it’s all too easy for kids to wander into unwholesome neighborhoods on the Net and get caught up in the compulsive behavior that psychiatrist Edward Hallowell dubs “screen-
Getting Them To Log Off
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Many educators and psychologists say parents need to actively ensure that their teenagers break free of compulsive engagement with screens and spend time in the physical company of human beings — a growing challenge not just because technology offers such a handy alternative but because so many kids lead highly scheduled lives that leave little time for old-
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Just as important is for parents and educators to teach kids, preferably by example, that it’s valuable, even essential, to occasionally slow down, unplug and take time to think about something for a while. David Levy, a professor at the University of Washington Information School, has found, to his surprise, that his most technophilic undergraduates — those majoring in “informatics” — are genuinely concerned about getting lost in the multitasking blur. In an informal poll of 60 students last semester, he says, the majority expressed concerns about how plugged-
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For all the handwringing about Generation M, technology is not really the problem. “The problem,” says Hallowell, “is what you are not doing if the electronic moment grows too large” — too large for the teenager and too large for those parents who are equally tethered to their gadgets. In that case, says Hallowell, “you are not having family dinner, you are not having conversations, you are not debating whether to go out with a boy who wants to have sex on the first date, you are not going on a family ski trip or taking time just to veg. It’s not so much that the video game is going to rot your brain, it’s what you are not doing that’s going to rot your life.”
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Generation M has a lot to teach parents and teachers about what new technology can do. But it’s up to grownups to show them what it can’t do, and that there’s life beyond the screen.
[REFLECT]
Make connections: Multitasking’s effect on your daily life.
Wallis quotes experts to show that multitasking can have a number of negative effects, such as making one “less tolerant of ambiguity” and the ability to sustain attention. Think about whether your experience with multitasking confirms or contradicts these experts. Your instructor may ask you to post your thoughts on a class discussion board or to discuss them with other students in class. Use these questions to get started:
What do you see as the advantages and disadvantages of multitasking? Have you experienced any of the negative effects Wallis writes about?
Do you think multitasking is more appropriate when engaged in certain kinds of tasks? If so, what criteria would you consider appropriate for multitasking?
Under what circumstances, if any, do you practice “uni-
[Analyze]
Use the basic features.
A WELL-
Because she is criticizing something she knows most of her readers accept as natural or at least unavoidable, Wallis needs to reframe her subject. That is, she needs to reintroduce the phenomenon in a way that leads readers to see that multitasking has serious disadvantages. To do this, she starts the essay with an extended example of the Cox family — Georgina, Stephen, and their twins, Piers and Bronte — describing a typical evening for the four members of the family.
Write a paragraph analyzing how Wallis uses examples to reframe her subject:
Reread paragraphs 1–5. As you read, list the forms of multitasking each family member engages in.
Now skim paragraphs 6–14. How does Wallis move from the multitasking habits of the Cox family in particular to those of families in general? How does she shape the conversation as one about how members of what she calls “Generation M” multitask?
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A WELL-
Causal arguments require writers to provide evidence in favor of the preferred cause. Pangelinan, for example, cites the research of a psychologist as well as the “expert testimony” of a number of social media celebrities to make his case.
Write a paragraph or two analyzing and evaluating Wallis’s use of evidence to support her claims about the effects of multitasking on “Gen M”:
Skim the selection, identifying the types of evidence Wallis relies on (for example, anecdotes, facts and statistics, expert testimony, and results from research studies). How convincing do you find the evidence she provides? What other evidence could she provide to convince you that multitasking is bad for Gen M?
Wallis seems to limit her findings to Gen M. Do you think her research could be extended to other generations, such as the parents of generation M? Why or why not?
AN EFFECTIVE RESPONSE: PRESENTING, CONCEDING, AND REFUTING OPPOSING VIEWS
Presenters of causal arguments often must respond to objections that their preferred cause is not sufficiently serious to warrant a change in attitude or behavior. Wallis, for example, concedes that “human beings have always had a capacity to attend to several things at once” (par. 8). She spends the rest of the essay explaining why multitasking in a digital environment is different, especially for members of Generation M.
Write a paragraph of two analyzing how Wallis responds to the objection that people have always multitasked:
Skim paragraphs 9–14. How does Wallis use changes in technology to respond to this objection?
Now reread the section “Your Brain When It Multitasks” (pars. 15–19). How does Wallis use evidence from cognitive neuroscience to support her claim that digital technology has changed the way people multitask?
In paragraph 12, Wallis responds to another objection, that “every generation of adults sees new technology . . . as a threat to the rightful order of things. . . .” Do you think Wallis successfully responds to this second objection? Why or why not?
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A CLEAR, LOGICAL ORGANIZATION: USING HEADINGS AND OTHER STRATEGIES
Writers use headings to signal a change in topic. Since they allow readers to see at a glance how an argument is structured, headings are particularly helpful in long, complicated selections. Writers may also use other strategies to guide readers. For example, they may introduce a section with a topic sentence that identifies the focus of the section. They may also link the new topic to the previous topic by repeating key terms or synonyms or by using transitional words and phrases to clarify the relationship between sections (for example, by indicating that the upcoming section will refute a view presented previously or that it will extend the discussion in a slightly different direction).
Write a paragraph analyzing Wallis’s use of headings and other strategies for cueing the reader:
Look at each heading. Consider both the way each heading is written and its placement in the essay. What purpose do the headings serve?
Now skim the paragraphs before and after each heading. What other cues does Wallis provide readers with to help them make the transition from section to section? Does the logical progression of her ideas make sense? Why or why not?
[RESPOND]
Consider possible topics: Self-
Wallis is writing about the effects of multitasking with digital technology. You could consider writing about the causes of teen multitasking: If multitasking is so bad for teens, why do they find it so hard to resist? Similarly, you could consider the surprising or less well known reasons for other kinds of bad or self-