In the late nineteenth century, a managerial revolution created a new class of white-collar workers who worked in offices and stores. As skilled workers saw their crafts replaced by mechanization, some moved into management positions. “The middle class is becoming a salaried class,” a writer for the Independent magazine observed, “and is rapidly losing the economic and moral independence of former days.” As large business organizations consolidated, corporate development separated management from ownership, and the job of directing the firm became the province of salaried executives and managers, the majority of whom were white men drawn from the 8 percent of Americans who held high school diplomas.

Until late in the century, when engineering schools began to supply recruits, many skilled workers moved from the shop floor to positions of considerable responsibility. Captain William “Billy” Jones, son of a Welsh immigrant, grew up in the heat of the blast furnaces, where he worked as an apprentice at the age of ten. Jones, by all accounts the best steelman in the business, took as his motto “Good wages and good workmen.” In 1872 Andrew Carnegie hired Jones as general superintendent of his new Pittsburgh steelworks. Although Carnegie constantly tried to force down workers’ pay, Jones resisted, and he succeeded in shortening the shift from twelve to eight hours by convincing Carnegie that shorter hours reduced absenteeism and accidents. Jones demanded and received “a hell of a big salary”—$25,000, the same as the president of the United States.

The new white-collar workforce also included women “typewriters” and salesclerks. In the decades after the Civil War, as businesses became larger and more far-flung, the need for more elaborate and exact records, as well as the greater volume of correspondence, led to the hiring of more office workers. The adding machine, the cash register, and the typewriter came into general use in the 1880s. Employers seeking literate workers soon turned to nimble-fingered women. Educated men had many other career choices, but for middle-class white women, secretarial work constituted one of the very few areas where they could put their literacy to use for wages.

Sylvie Thygeson was typical of the young women who went to work as secretaries. Thygeson grew up in an Illinois prairie town and went to work as a country schoolteacher after graduating high school in 1884. Realizing that teaching school did not pay a living wage, she mastered typing and stenography and found work as a secretary to help support her family. According to her account, she made “a fabulous sum of money” (possibly $25 a month). Nevertheless, she gave up her job after a few years when she met and married her husband.

But by the 1890s, secretarial work was the overwhelming choice of native-born, single white women, who constituted more than 90 percent of the female clerical force. Not only considered more genteel than factory work or domestic labor, office work also meant more money for shorter hours. In 1883, Boston’s clerical workers on average made more than $6 a week, compared with less than $5 for women working in manufacturing.

As a new consumer culture came to dominate American urban life in the late nineteenth century, department stores offered another employment opportunity for women in the cities. Boasting ornate facades, large plate-glass display windows, and marble and brass fixtures, stores such as Macy’s in New York, Wanamaker’s in Philadelphia, and Marshall Field in Chicago stood as monuments to the material promise of the era. Within these palaces of consumption, cash girls, stock clerks, and wrappers earned as little as $3 a week, while at the top of the scale, buyers like Belle Cushman of the fancy goods department at Macy’s earned $25 a week, an unusually high salary for a woman in the 1870s. Salesclerks counted themselves a cut above factory workers. Their work was neither dirty nor dangerous, and even when they earned less than factory workers, they felt a sense of superiority.