00:01 [ONSCREEN] Action-oriented listeners

00:07 [JOHN sits at a desk reading some notes. EMPLOYEE approaches, standing] EMPLOYEE: Sorry, John?

00:08 [looking up] JOHN: Yes.

00:08 EMPLOYEE: I just got a call from the sportswear client, and he was upset because he thought that…

00:13 [interrupting] JOHN: Brian Eckert?

00:13 EMPLOYEE: Yeah.

00:14 JOHN: He's upset?

00:14 EMPLOYEE: Yeah. He thought that the draft…

00:16 [interrupting, drops pencil] JOHN: Should I give him a call?

00:17 EMPLOYEE: No.  Uh, he didn't say that. He just said uh, that basically he wanted a new draft of the ad with a full-size logo on it.

00:23 [reaches for phone] JOHN: Okay, good deal. I'll take care of it. Appreciate it.

00:26 EMPLOYEE: Okay, thanks.

00:26 [JOHN dials the phone.]

00:32 [ONSCREEN] Action-oriented listeners: Those who prefer to receive concise, to-the-point accurate information for decision making.