00:01 [ONSCREEN] Expressive messages

00:07 [MAN and WOMAN sit at table with coffee cups and maps] MAN: I can't help you if I don't know where we're going.

00:10 WOMAN: Well, I don't know. This isn't even -- I don't even know what this is. You have the map so --

00:14 MAN: Okay, so, where are we supposed to be going?

00:15 WOMAN: We're supposed to go here. Where is it? Here.

00:17 [simultaneous with above line] MAN: You don't really know.

00:18 WOMAN: No, I do know, it's here.

00:19 [simultaneous with above line] MAN: You just pointed to nine different places.

00:21 WOMAN: You know, this is driving me crazy.

00:22 MAN: I'm so frustrated with you.

00:24 WOMAN: I know. But you're not helping matters.

00:27 MAN: Okay, how about you find it.

00:28 WOMAN: Okay, I did find…

00:28 MAN: And then we'll get there.

00:29 WOMAN: Okay, well, fine. But I just -- the e-mail -- I don't know! I don't know, I'm really confused because it should be…

00:39 MAN: You annoy me when you're like this.

00:41 [yelling] WOMAN: Okay, you're making me angry!

00:43 MAN: You're making me angry!

00:43 [simultaneous with above line] WOMAN: You're not helping!

00:44 MAN: You're the one…

00:44 [ONSCREEN] Expressive messages: Disclosing messages that convey what you think and feel so others know exactly what you think and feel, even when the message would be inappropriate or ineffective.