00:02 [ONSCREEN] Vocalics

00:06 [BOSS and EMPLOYEE onscreen, EMPLOYEE sitting at desk with phone and computer] BOSS: Okay, you are all set up. Just remember to answer the phone in the proper phone manner.

00:11 EMPLOYEE: Absolutely.

00:12 BOSS: And if you have any questions, I'll be in the office.

00:14 EMPLOYEE: Great, thank you.

00:15 BOSS: Good luck! [BOSS leaves]

00:18 [inquisitively] EMPLOYEE: Hello?

00:19 [brightly] EMPLOYEE: Hello!

00:21 [sensually] EMPLOYEE: Hellooooo.

00:24 [gruffly] EMPLOYEE: HELLO.

00:27 [inquisitively] EMPLOYEE: Hello!

00:28 [phone rings]

00:30 EMPLOYEE: Hello, thank you for calling Johnson and company. Can I direct your call? Great, one moment.

00:40 [ONSCREEN] Vocalics: Vocal characteristics we use to communicate nonverbal messages, such as volume, pitch, rate, voice quality, vocalized sounds, and silence.