http://digfir-published.macmillanusa.com/video_quizes/successful_negotiation_hinges_on_tone_language_word_choice_.html
Chapter
37. Successful Negotiation Hinges on Tone, Language, Word Choice
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http://digfir-published.macmillanusa.com/video_quizes/successful_negotiation_hinges_on_tone_language_word_choice__dlap.xmlDLAP questions5559fa57757a2ef519000000