If you need help with the technology used to deliver your online course materials, use the help menu within the course platform. To access this resource, click the help link, which may be located in the upper right corner of the screen or in the main course menu. A help page will then appear, giving you a variety of options for getting assistance, such as tutorials, handouts, and toll-free technical support phone numbers.

It’s a good idea to try out any tutorials or videos designed to help you use the course platform effectively.

If you can’t get the help you need by using the tools available on the course platform, your school’s distance education office or educational technology office might be able to offer assistance. Most offices have staff available during regular business hours to answer students’ questions, and some even offer special workshops or tutorials to help students with common concerns.

If you exhaust these resources and still can’t find the help you need, ask your instructor for guidance. Remember, however, that your instructor’s responsibility is to teach in his or her area of expertise—political science, composition, or geology, for example—not to teach you how to use your computer.