TABLE 7.2 ACTIVE LISTENING
To be a more active listener, try these strategies:
Concentrate on important aspects of encounters, and control factors that impede your attention.Communicate your understanding to others in competent and timely ways by providing polite, obvious, appropriate, clear, and quick feedback.
Improve your recall abilities by using mnemonics or linking new information to other senses, visuals, or features.Develop an awareness of your primary listening functions in various situations.Practice shifting your listening style quickly, depending on the demands of the encounter.

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