Chapter Introduction
What Is Communication?
Defining Communication
Why You Communicate
Communication Models
Studying Communication
A Brief History of Communication
Types of Communication
Communication Competence
Understanding Communication Competence
Putting Competence into Practice
How to Communicate: Competent Conversations
What If? Competent Conversations
Choices and Connections
Communication Choices
Making Communication Choices: Time for Payback?
Communication Connections
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
The Nature of Self
Self-Awareness
Self-Concept
Self-Esteem
Culture, Gender, and Self
Presenting Your Self
Creating Faces and Masks
Losing Face
Maintaining Face
Making Communication Choices: Distorting Online Self-Presentation
Perceiving Others
The Perception Process
Attributions and Perceptual Errors
Forming Impressions
Gestalts
Algebraic Impressions
Stereotypes
Improving Your Perception
Perception-Checking
Empathy
How to Communicate: Empathy for a Group Member
WHAT IF? Empathy for a Group Member
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
What Is Mediated Communication?
Types of Mediated Communication
Functions of Mediated Communication
Characteristics of Mediated Communication
Self-Presentation and Mediated Communication
Creating Your Online Face
Managing Your Online Face
How to Communicate: Removing an Embarrassing Post
What if? Removing an Embarrassing Post
Challenges of Mediated Communication
Causes of Mediated Communication Challenges
Making Communication Choices: Why Didn't You At Least Text Me?
Types of Mediated Communication Challenges
Using Mediated Communication Competently
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
What Is Culture?
Culture Defined
Co-cultures
Ingroups and Outgroups
Prejudice
Cultural Influences on Communication
Individualism versus Collectivism
High and Low Context
Uncertainty Avoidance
Emotion Displays
Power Distance
Views of Time
How to Communicate: Adapting to Cultural Differences
What If? Adapting to Cultural Differences
Creating Intercultural Competence
World-Mindedness
Making Communication Choices: When a Friend is Different
Attributional Complexity
Communication Accommodation
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
The Nature of Verbal Communication
Language Is Symbolic
Language Is Governed by Rules
Language Conveys Meaning
Language and Culture Are Intertwined
Verbal Communication Skills
Create Understandable Messages
Use �I� and �We� Language
Avoid Gender-Based Presumptions
Be Mindful of Cultural Differences
How to Communicate: Disagreement with Family
What If? Disagreement with Family
Verbal Communication Challenges
Prejudiced Language
Verbal Aggression
Deception
Defamation
Making Communication Choices: Protecting a Friend from Harm
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
Characteristics of Nonverbal Communication
Nonverbal Communication Uses Multiple Channels
Nonverbal Communication Conveys More Meaning Than Verbal Communication
Nonverbal Communication Blends with Verbal Communication
Nonverbal Communication Is Influenced by Gender
Nonverbal Communication Is Influenced by Culture
Types of Nonverbal Communication
Body Movement
Voice
Touch
Personal Space
Appearance
Environmental Features
How to Communicate: Perceiving Nonverbal Messages
What If? Perceiving Nonverbal Messages
Functions of Nonverbal Communication
Conveying Meaning
Expressing Emotion
Presenting Self
Managing Interactions
Defining Relationships
Making Communication Choices: I Wasn’t Being Sarcastic
Strengthening Your Nonverbal Communication Skills
Enhancing Your Nonverbal Expressiveness
Inhibiting Your Nonverbal Behaviors
Checking Your Nonverbal Attributions
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
The Listening Process
Stages of the Listening Process
Motives for Listening
Multitasking and Listening
Listening Styles
Four Listening Styles
Making Communication Choices: To Multitask or Not, That is the Question!
Gender and Listening Styles
Culture and Listening Styles
Barriers to Active Listening
Selective Listening
Pseudo-Listening
Aggressive Listening
Improving Your Active Listening Skills
Manage Your Feedback
Adapt Your Listening
Recognize the Value of Silence
How to Communicate: Active Listening
What If? Active Listening
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
Defining Conflict
Conflict Begins with Perception
Conflict Involves Clashes between Goals or Actions
Conflict Is a Process
Selecting an Approach to Conflict
Avoidance
Accommodation
Competition
Collaboration
Making Communication Choices: I Didn’t Lie!
How to Communicate: Collaboration in a Family
What If? Collaboration in a Family
Conflict Endings
Separation
Domination
Compromise
Integrative Agreements
Structural Improvements
Barriers to Constructive Conflict
Attributional Errors
Destructive Messages
Cultural Differences
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
What Is Interpersonal Communication?
Interpersonal Communication Is Transactional
Interpersonal Communication Is Dynamic
Interpersonal Communication Is Relational
Interpersonal Communication Is Impactful
Why Form Relationships?
Proximity
Resources
Similarity
Reciprocal Liking
Physical Attractiveness
Types of Relationships
Romantic Relationships
Family Relationships
Friendships
Workplace Relationships
Making Communication Choices: When a Good Friend Changes
Relationship Stages
Coming Together
Coming Apart
How to Communicate: Ending a Relationship
What If? Ending a Relationship
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
Self-Disclosure in Relationships
Self-Disclosure and Relationship Development
Communicating Self-Disclosure
Self-Disclosure Skills
Making Communication Choices: I Don’t Want to Hear This!
Managing Relationship Tensions
Openness versus Protection
Autonomy versus Connection
Novelty versus Predictability
Sustaining Your Relationships
Relational Maintenance
Supportive Communication
How to Communicate: Relationship Maintenance at Work
What If? Relationship Maintenance at Work
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
Defining Small Groups
Characteristics of Small Groups
Types of Small Groups
Development of Small Groups
How Small Groups Communicate
Balancing Group Roles
Building Cohesiveness
Establishing Positive Norms
Sharing Responsibility
Managing Physical Space
How to Communicate: Social Loafing
What If? Social Loafing
The Self’s Influence on Small Group Communication
Communication Traits
Gender
Culture
Virtual Groups and Teams
Making Communication Choices: You’re Not Funny
Challenges of Virtual Groups
Improving Communication in Virtual Small Groups
CHAPTER 11 REVIEW
POP QUIZ
Chapter Introduction
Perspectives on Leadership
Traits View
Style View
Situational View
Functional View
Leading with Communication
Supporting Gender and Cultural Diversity
Creating a Communication Climate
Preventing Groupthink
Dealing with Conflict
How to Communicate: Handling Complaints
What If? Handling Complaints
Leading Problem Solving
Structured Problem Solving
Group Brainstorming
Leading Decision Making
Decision by Authority
Decision by Majority
Making Communication Choices: The Bearer of Bad News
Decision by Consensus
Leading Meetings
Planning Meetings
Conducting Meetings
Following Up On/Evaluating Meetings
CHAPTER 12 REVIEW
POP QUIZ
Chapter Introduction
Preparing Your Speech: Five Steps
Choosing Your Speech Topic
Identifying Your General Purpose
Considering Speech Topics
Deciding on Your Topic
Analyzing Your Audience
Understanding Your Audience
Making Communication Choices: Speaking Your Mind
Developing Your Audience Analysis
Writing Your Specific Purpose Statement
Planning Your Research Strategy
Identifying Your Information Needs
Drawing on Your Personal Knowledge
Talking with Librarians
Documenting Your Research Findings
Conducting Your Research
Primary and Secondary Resources
Internet Resources
Library Resources
Interpersonal Resources
Evaluating Your Resources
How to Communicate: Oral Citations
What If? Oral Citations
CHAPTER 13 REVIEW
POP QUIZ
Chapter Introduction
Developing Your Speech Thesis
Identifying and Supporting Your Main Points
Identifying Your Main Points
Supporting Your Main Points
Organizing Your Speech
Making Communication Choices: But the Video Went Viral!
Selecting an Organizational Pattern
Using Connectives
Keeping Listeners Engaged
How to Communicate: Elevator Speeches
What If? Elevator Speeches
Introducing and Concluding Your Speech
Introducing Your Speech
Concluding Your Speech
Putting It All Together: Speech Outlines
Preparation Outline
Delivery Outline
SAMPLE PREPARATION AND DELIVERY OUTLINES
Preparation Outline
Delivery Outline
CHAPTER 14 REVIEW
POP QUIZ
Chapter Introduction
Speech Delivery Modes
Impromptu Speaking
Manuscript Speaking
Extemporaneous Speaking
Managing Your Speech Delivery
Conveying Immediacy
Projecting a Powerful Speech Style
Making Communication Choices: This is How I Talk
Managing Your Delivery in Online Speeches
Managing Speech Anxiety
Choosing and Using Presentation Aids
Types of Presentation Aids
Tips for Using Presentation Aids
How to Communicate: Delivering a Speech
What If? Elevator Speeches
Evaluating Speeches and Managing Feedback
Giving Effective Feedback
Using Feedback to Improve Your Speech Performance
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
What Is Informative Speaking?
Functions of Informative Speeches
Specific Purposes for Informative Speeches
Informative versus Persuasive Speaking
Types of Informative Speeches
Expository Presentations
Process or Demonstration Presentations
Narrative Presentations
Comparison/Contrast Presentations
How to Communicate: Video Skills
What If? Responding to Audience Questions
Guidelines for Informative Speaking
Choose a Topic You Care About
Capture—and Hold—Your Listeners’ Attention
Making Communication Choices: Some Things Are Better Left Unsaid
Use Everyday Language
Make Your Speech Understandable
Help Your Audience Remember Your Message
Sample Speech Resources
Speech Video: Davis, Social Media, Social Identity, and Social Causes
Speech Transcript: Davis, Social Media, Social Identity, and Social Causes
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
What Is Persuasive Speaking?
Types of Persuasive Propositions
Audience Analysis for Persuasive Speeches
Organizing and Supporting Persuasive Speeches
Organizing Persuasive Speeches
Reasoning for Persuasive Speeches
Making Communication Choices: Do or Die: Using Scare Tactics to Persuade Others
Avoiding Fallacies
Appealing to Your Audience’s Needs and Emotions
Connecting to Your Audience’s Needs
Providing Testimony and Stories
Using Descriptive Language
Guidelines for Persuasive Speaking
Establish Goodwill with Your Audience
Keep Your Specific Purpose Realistic
Decide How to Present Your Issue
Maintain High Ethical Standards
How to Communicate: Emotional Skills
What If? Responding to Audience Questions
Sample Speech Resources
Speech Video: Hahn, Becoming a Socially Conscious Consumer
Speech Transcript: Hahn, Becoming a Socially Conscious Consumer
CHAPTER REVIEW
POP QUIZ
Chapter Introduction
What Is Interviewing?
Types of Interviews
Preparing for an Interview
Essential Communication Skills for Interviewing
Being an Active Listener
Building Rapport and Demonstrating Cooperation
Using Mediated Communication during Interviews
Information Interviewing
Preparing for an Information Interview
Managing an Information Interview
Employment Selection Interviewing
Preparing for an Employment Selection Interview
Making Communication Choices: Well… To Be Totally Honest With You
Managing an Employment Selection Interview
How to Communicate: Managing Stress Questions
What If? Managing Stress Questions
APPENDIX REVIEW
POP QUIZ
Additional Activities for Chapter 1
Additional Activities for Chapter 2
Additional Activities for Chapter 3
Additional Activities for Chapter 4
Additional Activities for Chapter 5
Additional Activities for Chapter 6
Additional Activities for Chapter 7
Additional Activities for Chapter 8
Additional Activities for Chapter 9
Additional Activities for Chapter 10
Additional Activities for Chapter 11
Additional Activities for Chapter 12
Additional Activities for Chapter 13
Additional Activities for Chapter 14
Additional Activities for Chapter 15
Additional Activities for Chapter 16
Additional Activities for Chapter 17
Additional Activities for Chapter Appendix