APPENDIX REVIEW
APPENDIX RECAP
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Whereas employment interviews are focused exclusively on workplace interactions, you can use information interviews in a variety of personal, school, and work situations.
Developing an interview protocol will help you plan what topics to cover, what questions to ask, and the proper order for your questions. Open questions and neutral questions will help you get detailed responses.
Using your attending skills, engaging in rapport building, demonstrating cooperation, and properly using mediated communication technologies will help you communicate competently during interviews.
Some of the best things you can do to prepare for and manage information and employment interviews include doing your research, dressing appropriately, being engaged in the conversation, demonstrating positivity and optimism, and following up appropriately.
When composing résumés and cover letters for selection interviews, craft each one to specifically highlight how your work experience and skills meet the employer’s needs.
LaunchPad for Choices & Connections offers unique video scenarios and encourages self-
LearningCurve adaptive quizzes
How to Communicate video scenarios
KEY TERMS
Interviewing, p. A-2
Interviewer, p. A-2
Interviewee, p. A-2
Information interviews, p. A-3
Employment interviews, p. A-4
Selection interviews, p. A-4
Performance or appraisal interviews, p. A-4
Exit interviews, p. A-4
Interview protocol, p. A-4
Primary questions, p. A-6
Secondary questions, p. A-6
Open questions, p. A-6
Closed questions, p. A-6
Neutral questions, p. A-6
Leading questions, p. A-6
Attending skills, p. A-8
Paraphrasing, p. A-8
Rapport building, p. A-8
Leave-taking, p. A-13
Résumé, p. A-15
Chronological résumé, p. A-15
Functional résumé, p. A-15
Cover letter, p. A-21
Bona fide occupational qualification, p. A-23
ACTIVITIES
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For more activities, visit LaunchPad for Choices & Connections at macmillanhighered.com/
Job Search Basics
Using a career Web site (Monster.com or CareerBuilder.com) or a specific company Web site, find an entry-
What to Wear
Working in groups, use Google images (or a similar image search engine) to find examples of appropriate dress and appearance for an employment selection interview in a professional setting. Based on your findings, develop a list of recommendations for both men and women of appropriate employment interview attire and appearance. Share your results with the class.