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Although the words you choose are important, your nonverbal communication has more impact because it conveys more meaning. Thus, your nonverbal communication is the most important tool in your communication competence toolbox. The starting point for using this tool skillfully is understanding the characteristics that define it.
Nonverbal communication is the transmission of meaning through an individual’s nonspoken physical and behavioral cues (Patterson, 1983, 1995). This includes instances in which you intentionally mean to communicate—