HOW TO COMMUNICATE|Video Skills

ACTIVE LISTENING

One way to improve your communication competence is by adapting your messages to others’ behaviors. Learn how to navigate difficult conversations by completing the How to Communicate video activity below.

CONSIDER THIS:

Reynaldo, a close friend, asks you to critique an informative speech he’s preparing for class. However, during the rehearsal, he breaks down emotionally, confessing that his father—who has been increasingly forgetful—has recently been diagnosed with Alzheimer’s.

WHAT WOULD YOU DO?

The following advice illustrates how active listening skills can help you communicate with and comfort someone in distress. As you watch the video, consider how the dialogue incorporates skills like adapting listening functions, managing feedback, and recognizing the value of silence when appropriate. Then, test your knowledge of key skills, and create your own responses to the What if? video prompts.

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