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CHAPTER7 REVIEW
CHAPTER RECAP
The process of listening involves six stages. In addition to hearing a message, you also understand, interpret, and evaluate it, before remembering and responding to it.
Although knowing how the different listening functions work and how to switch between them is important, try not to multitask when listening, or you might completely miss information.
Your listening style is influenced by your personal preference, gender, and culture. However, being an active listener means using all four styles as needed.
Though common, try to avoid listening pitfalls, such as selective, pseudo-
By managing your feedback, adapting your listening, and recognizing the value of silence, you can improve your active listening skills.
LaunchPad for Choices & Connections offers unique video scenarios and encourages self-
LearningCurve adaptive quizzes
How to Communicate video scenarios
Video clips that illustrate key concepts
KEY TERMS
Listening, p. 166
Hearing, p. 166
Understanding, p. 168
Interpreting, p. 168
Evaluating, p. 168
Remembering, p. 169
Mnemonics, p. 169
Responding, p. 170
Positive feedback, p. 170
Negative feedback, p. 170
Listening functions, p. 171
Multitask, p. 172
Listening style, p. 175
People-oriented listeners, p. 175
Content-oriented listeners, p. 175
Action-oriented listeners, p. 175
Time-oriented listeners, p. 175
Selective listening, p. 179
Pseudo-listening, p. 180
Aggressive listening, p. 181
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ACTIVITIES
For more activities, visit LaunchPad for Choices & Connections at macmillanhighered.com/
The Impact of Negative Feedback
Recall an encounter in which you were saying something important but the other person gave you negative feedback. Perhaps the person made fun of what you were saying or clearly ignored your message via text or e-
The “Noise List”
To examine how your attention wavers when listening, choose two people—