Table 5.1 The Power of Eye Contact
Function of Eye Contact Example
Influences attitude change Looking at someone to get the person to trust you or comply with your wishes
Indicates a degree of arousal Glancing across a crowded room to signal attraction or interest; looking at a customer attentively in the interest of receiving positive evaluations—and sales (Ford, 1999)
Expresses emotion Soft eyes of loving looks; frightened eyes of a startled person; hard eyes of an angry person
Regulates interaction Looking more at a conversational partner when listening; regulating eye contact to assume or give up the speaking role (Wiemann & Knapp, 1999)
Indicates power Direct, prolonged gaze to convey dominance; avoidance of eye contact to signal submissiveness
Forms impressions Making eye contact with an audience to communicate confidence and sincerity

Source: Leathers (1986). Adapted with permission.