Procedural Effectiveness

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How well does your group coordinate its activities and communication? Key things to evaluate on this front are how the group elicits contributions, delegates and directs action, summarizes decisions, handles conflict, and manages processes.

For example, do some members talk too much while others give too little input? If so, the group needs someone to improve the balance of contributions. Simply saying something like “Allie, I think we should hear from some other people on this subject” can be very effective.

Or does your group tend to revisit issues it has already made a decision on? If so, you can expect many members to express frustration with this time-wasting habit. A leader or another member can steer the group back toward its current task by saying something like “OK, what we’ve been talking about is . . .” or “I’m not sure revisiting this previous decision is helping us deal with our current problem.”