Have you received a business letter recently? If so, pull it out and take a moment to note the specific features described in this chapter. They are easy to overlook: letterhead, date, inside address, greeting, closing, attachments, spacing. Are their functions obvious and do they make sense? Now take a look at a recent e-mail you may have received from an institution or business (rather than a friend or classmate). What features does the business e-mail have in common with a business letter? In what ways are they different?