1. For a review, see Priscilla S. Rogers, “Distinguishing Public and Presentational Speaking,” Management Communication Quarterly 2 (1988): 102–15; Frank E. X. Dance, “What Do You Mean ‘Presentational’ Speaking?” Management Communication Quarterly 1 (1987): 270–81.

2. “Business Ethics,” Business for Social Responsibility Web site, 2001–2002, accessed October 2, 2002, www.bsr.org/BSRResources/WhitePaperDetail.conf.

3. William L. Benoit, Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Albany: State University of New York Press, 1995).

4. Ibid.