Chapter . What About You? Self-Assessment on Conflict Management Styles

1. I explore issues with others to find solutions that meet everyone’s needs.

2. I try to negotiate and adopt a give-and-take approach to problem situations.

3. I try to meet the expectations of others.

4. I argue my case and insist on the merits of my point of view.

5. When there is a disagreement, I gather as much information as I can and keep the lines of communication open.

6. When I find myself in an argument, I usually say very little and try to leave as soon as possible.

7. I try to see conflicts from both sides by asking questions like: What do I need? What does the other person need? What are the issues involved?

8. I prefer to compromise when solving problems so that I can just move on.

9. I find conflicts challenging and exhilarating; I enjoy the battle of wits that usually follows.

10. Being at odds with other people makes me feel uncomfortable and anxious.

11. I try to accommodate the wishes of my friends and family.

12. I can figure out what needs to be done in a given situation and I am usually right.

13. To break deadlocks, I meet people halfway.

14. I may not get what I want but it’s a small price to pay for keeping the peace.

15. I avoid hurt feelings by keeping my disagreements with others to myself.