Chapter 6. RealComm4e_chapter_quiz_ARGA

6.1 Section Title

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true
Chapter 7: Listening

Read Chapter 7 and check your comprehension by answering the following questions. Then “submit” your work.

Multiple Choice

Question 6.1

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Question 6.2

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Question 6.3

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Question 6.4

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Question 6.5

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Question 6.6

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Question 6.7

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Question 6.8

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Question 6.9

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Question 6.10

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True/False

Question 6.11

Correct.
Sorry. That is incorrect. For more help, reread How We Listen.
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Question 6.12

Correct.
Sorry. That is incorrect. For more help, reread How We Listen.
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Question 6.13

Correct.
Sorry. That is incorrect. For more help, reread How We Listen.
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Question 6.14

Correct.
Sorry. That is incorrect. For more help, reread How We Listen.
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Question 6.15

Correct.
Sorry. That is incorrect. For more help, reread How We Listen.
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Question 6.16

Correct.
Sorry. That is incorrect. For more help, reread Listening Challenges.
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Question 6.17

Correct.
Sorry. That is incorrect. For more help, reread Listening Challenges.
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Question 6.18

Correct.
Sorry. That is incorrect. For more help, reread Unethical Listening.
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Question 6.19

Correct.
Sorry. That is incorrect. For more help, reread Listening Challenges.
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Question 6.20

Correct.
Sorry. That is incorrect. For more help, reread Listening Contexts.
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Open-Ended

Question

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The three components of the listening process are the affective component, cognitive component, and behavioral component.

Question

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The four basic goals of listening are analytical listening, task-oriented listening, relational listening, and critical listening.

Question

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Analytical listening (also called informational listening, the primary goal is to understand what’s being said). Critical listening (also called evaluative listening; used to evaluate or analyze information, evidence, ideas, or opinions). Relational listening (also called empathic listening, when we want to know how another person feels). Task-oriented listening (when we listen in order to understand key points for accomplishing a task).

Question

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Some of the various barriers to listening are environmental factors, biological factors, multitasking, motivational factors, and negative attitudes about listening.

Question

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The situation we are in (a crowded restaurant versus a private living room) and the relationship we have with other communicators affects our listening behaviors. Both actual listening behaviors and perceptions of appropriate listening vary among cultural groups and between genders. Cues in messages sent via electronic channels must be listened to actively.