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6.1 CHARACTERISTICS OF VERBAL COMMUNICATION
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6.1.1 Language is Symbolic
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6.1.2 Language is Governed By Rules
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6.1.3 Language is Flexible
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6.1.4 self-QUIZ: Test Your Knowledge of American Dialects
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6.1.5 Language is Cultural
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6.1.6 Language Evolves
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6.2 FUNCTIONS OF VERBAL COMMUNICATION
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6.2.1 Sharing Meaning
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6.2.2 Shaping Thought
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6.2.3 Naming
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6.2.4 focus on CULTURE: Challenging Traditional Gender Labels
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6.2.5 Performing Actions
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6.2.6 Crafting Conversations
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6.2.7 Managing Relationships
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6.3 COOPERATIVE VERBAL COMMUNICATION
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6.3.1 Understandable Messages
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6.3.2 Using “I” Language
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6.3.3 Using “We” Language
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6.3.4 Gender and Cooperative Verbal Communication
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6.3.5 Culture and Cooperative Verbal Communication
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6.4 BARRIERS TO COOPERATIVE VERBAL COMMUNICATION
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6.4.1 Communication Apprehension
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6.4.2 Defensive Communication
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6.4.3 Verbal Aggression
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6.4.4 Deception
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6.4.5 self-Quiz: Test Your Deception Acceptance
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6.5 MAKING RELATIONSHIP CHOICES: DEALING WITH DIFFICULT TRUTHS
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6.6 THE POWER OF VERBAL COMMUNICATIOn
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6.7 POSTSCRIPT
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6.8 CHAPTER REVIEW
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