Chapter 7 Review

187

key terms

listening

hearing

receiving

attending

mental bracketing

understanding

short-term memory

long-term memory

responding

feedback

back-channel cues

paraphrasing

recalling

mnemonics

listening functions

listening styles

image action-oriented listeners

image time-oriented listeners

people-oriented listeners

image content-oriented listeners

image selective listening

eavesdropping

pseudo-listening

image aggressive listening

provocateurs

image narcissistic listening

key concepts

Listening: A Five-Step Process

The Five Functions of Listening

Understanding Listening Styles

Preventing Incompetent Listening