Possible acceptable answers might include ideas similar to the following: Rafaela often speaks with two hands on her notes, rather than holding her notes in one hand and gesturing with the other. She faces sideways at times, rather than facing the audience. She paces and shifts on her feet while speaking. Rafaela is generally reading from her manuscript, rather than looking at the audience. She also looks at the screen while speaking, which should only be done if a speaker is looking to reference a specific spot in a presentation aid. Her speaking voice generally has sufficient volume, but Rafaela did not use her voice to emphasize key points with conviction.