Welcome Pages

Welcome Page for Students

Introduction for Writers

Welcome Page for Instructors

Preface for Instructors

Get the Most out of Technical Communication, Eleventh Edition

Acknowledgments

A Final Word

Chapter 1

Introduction to Technical Communication

What Is Technical Communication?

The Challenges of Producing Technical Communication

Characteristics of a Technical Document

Measures of Excellence in Technical Documents

Skills and Qualities Shared by Successful Workplace Communicators

How Communication Skills and Qualities Affect Your Career

A Look at Three Technical Documents

Exercise 1

Exercise 2

Exercise 3

Case 1: Using the Measures of Excellence in Evaluating a Résumé

Chapter 2

2 Understanding Ethical and Legal Considerations

A Brief Introduction to Ethics

Your Ethical Obligations

Your Legal Obligations

The Role of Corporate Culture in Ethical and Legal Conduct

Understanding Ethical and Legal Issues Related to Social Media

DOCUMENT ANALYSIS ACTIVITY: Presenting Guidelines for Using Social Media

Communicating Ethically Across Cultures

Principles for Ethical Communication

WRITER'S CHECKLIST

Exercise 1

Exercise 2

Exercise 3

Exercise 4

CASE 2: The Ethics of Requiring Students To Subsidize a Plagiarism-Detection Service

Chapter 3

3 Writing Technical Documents

Planning

TECH TIP: How To Use the Outline View

Drafting

TECH TIP: How To Modify Templates

DOCUMENT ANALYSIS ACTIVITY: Presenting Guidelines for Using Social Media

TECH TIP: How To Use the Styles Group

Revising

Editing

Proofreading

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

Creating an Outline

Creating Styles and Templates

Cross-Platform Word Processing with CloudOn, Quip, and More

CASE 3: Understanding Why Revision Software Cannot Revise and Edit Your Document

Chapter 4

4 Writing Collaboratively

Advantages and Disadvantages of Collaboration

Managing Projects

Conducting Meetings

Using Social Media and Other Electronic Tools in Collaboration

DOCUMENT ANALYSIS ACTIVITY: Critiquing a Draft Clearly and Diplomatically

TECH TIP: How To Use the Review Tab

Gender and Collaboration

Culture and Collaboration

WRITER'S CHECKLIST

Exercise 1

Exercise 2

Exercise 3

Exercise 4

Exercise 5

Exercise 6

Exercise 7

Scheduling Meetings Online

Reviewing Collaborative Documents

Using Collaborative Software

Incorporating Tracked Changes

Conducting Online Meetings

Using Wikis for Collaborative Work

CASE 4: Accommodating a Team Member's Scheduling Problems

Chapter 5

5 Analyzing Your Audience and Purpose

Understanding Audience and Purpose

Using an Audience Profile Sheet

Determining the Important Characteristics of Your Audience

Techniques for Learning About Your Audience

Communicating Across Cultures

DOCUMENT ANALYSIS ACTIVITY: Critiquing a Draft Clearly and Diplomatically

Applying What You Have Learned About Your Audience

Writing for Multiple Audiences

Determining Your Purpose

Gaining Management's Approval

Revising Information for a New Audience and Purpose

WRITER'S CHECKLIST

Exercise 1

Exercise 2

Exercise 3

Exercise 4

CASE 5: Focusing on an Audience's Needs and Interests

Chapter 6

6 Researching Your Subject

Understanding the Differences Between Academic and Workplace Research

Understanding the Research Process

Choosing Appropriate Research Methods

Conducting Secondary Research

Conducting Primary Research

DOCUMENT ANALYSIS ACTIVITY: Evaluating Information from Internet Sources

WRITER'S CHECKLIST

Exercise 1

Exercise 2

Exercise 3

Exercise 4

Exercise 5

Exercise 6

CASE 6: Revising a Questionnaire

Chapter 7

7 Organizing Your Information

Understanding Three Principles for Organizing Technical Information

Understanding Conventional Organizational Patterns

DOCUMENT ANALYSIS ACTIVITY: Using Multiple Organizational Patterns in an Infographic

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

CASE 7: Organizing a Document for Clarity and Diplomacy

Chapter 8

8 Communicating Persuasively

Considering the Context of Your Argument

Crafting a Persuasive Argument

DOCUMENT ANALYSIS ACTIVITY: Analyzing Evidence in an Argument

Avoiding Logical Fallacies

Presenting Yourself Effectively

Using Graphics as Persuasive Elements

A Look at Several Persuasive Arguments

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

CASE 8: Analyzing the Persuasiveness of a Website

Chapter 9

9 Emphasizing Important Information

Writing Clear, Informative Titles

Writing Clear, Informative Headings

TECH TIP: How To Modify and Create Styles

Writing Clear, Informative Lists

TECH TIP: How To Create Numbered and Bulleted Lists

Writing Clear, Informative Paragraphs

DOCUMENT ANALYSIS ACTIVITY: Identifying the Elements of a Coherent Paragraph

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

EXERCISE 5

EXERCISE 6

CASE 9: Emphasizing Important Information in a Technical Description

Chapter 10

10 Writing Correct and Effective Sentences

Writing Grammatically Correct Sentences

Structuring Effective Sentences

Choosing the Right Words and Phrases

DOCUMENT ANALYSIS ACTIVITY: Revising for Conciseness and Simplicity

Understanding Simplified English for Nonnative Speakers

Preparing Text for Translation

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

EXERCISE 5

EXERCISE 6

EXERCISE 7

EXERCISE 8

EXERCISE 9

EXERCISE 10

EXERCISE 11

EXERCISE 12

EXERCISE 13

EXERCISE 14

EXERCISE 15

EXERCISE 16

EXERCISE 17

EXERCISE 18

EXERCISE 19

EXERCISE 20

EXERCISE 21

EXERCISE 22

EXERCISE 23

EXERCISE 24

EXERCISE 25

EXERCISE 26

EXERCISE 27

EXERCISE 28

EXERCISE 29

EXERCISE 30

EXERCISE 31

EXERCISE 32

EXERCISE 33

EXERCISE 33

CASE 10: Revising a Document for Nonnative Speakers and for Translation

Chapter 11

11 Designing Print and Online Documents

Goals of Document Design

Understanding Design Principles

Planning the Design of Print and Online Documents

Designing Print Documents

Designing Print Pages

TECH TIP: How To Format Columns

TECH TIP: How To Format Fonts

TECH TIP: How To Modify Line Spacing

TECH TIP: How To Modify Justification

TECH TIP: How To Create Borders and Screens

TECH TIP: How To Set Up Pages

TECH TIP: How To Create Text Boxes

Analyzing Several Print-Document Designs

DOCUMENT ANALYSIS ACTIVITY: Analyzing a Page Design

Designing Online Documents

Designing Online Pages

Analyzing Several Online-Document Designs

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

EXERCISE 5

Proofreading for Format Consistency

CASE 11: Designing a Flyer

Chapter 12

12 Creating Graphics

The Functions of Graphics

The Characteristics of an Effective Graphic

Understanding the Process of Creating Graphics

TECH TIP: How To Insert and Modify Graphics

Using Color Effectively

Choosing the Appropriate Kind of Graphic

TECH TIP: How To Use Tab Stops

TECH TIP: How To Create Tables

TECH TIP: How To Create Graphics in Excel

TECH TIP: How To Use Drawing Tools

DOCUMENT ANALYSIS ACTIVITY: Analyzing a Graphic

TECH TIP: How To Create and Insert Screen Shots

Creating Effective Graphics for Multicultural Readers

WRITERS CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

EXERCISE 5

EXERCISE 6

EXERCISE 7

Photo Editing Basics with GIMP

CASE 12: Creating Appropriate Graphics To Accompany a Report

Chapter 13

13 Reviewing, Evaluating, and Testing Documents and Websites

Understanding Reviewing, Evaluating, and Testing

Reviewing Documents and Websites

Conducting Usability Evaluations

Conducting Usability Tests

DOCUMENT ANALYSIS ACTIVITY: Obtaining Informed Consent

WRITERS CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

CASE 13: Creating Appropriate Graphics To Accompany a Report

Chapter 14

14 Writing Correspondence

Understanding the Process of Writing Correspondence

Selecting a Type of Correspondence

Presenting Yourself Effectively in Correspondence

Writing Letters

Writing Memos

Writing Emails

Writing Microblogs

DOCUMENT ANALYSIS ACTIVITY: Following Netiquette in an Email Message

Writing Correspondence to Multicultural Readers

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

EXERCISE 5

EXERCISE 6

EXERCISE 7

CASE 14: Setting Up and Maintaining a Professional Microblog Account

Chapter 15

15 Writing Job-Application Materials

Understanding the Job-Application Process

Establishing Your Professional Brand

Planning the Job Search

Understanding Four Major Ways To Look for a Position

Writing Résumés

DOCUMENT ANALYSIS ACTIVITY: Preparing a Résumé

Writing Job-Application Letters

Preparing for a Job Interview

Writing Follow-up Letters or Emails After an Interview

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

EXERCISE 5

EXERCISE 6

CASE 15: Identifying the Best-of-the-Best Job-Search Sites

Chapter 16

16 Writing Proposals

Understanding the Process of Writing Proposals

The Logistics of Proposals

The "Deliverables" of Proposals

Persuasion and Proposals

Writing a Proposal

The Structure of the Proposal

DOCUMENT ANALYSIS ACTIVITY: Writing the Proposed Program

TECH TIP: How To Create a Gantt Chart

Sample Internal Proposal

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

CASE 16: Revising a Brief Proposal

Chapter 17

17 Writing Informational Reports

Understanding the Process of Writing Informational Reports

Writing Directives

DOCUMENT ANALYSIS ACTIVITY

Writing Field Reports

Writing Progress and Status Reports

Sample Progress Report

Writing Incident Reports

Writing Meeting Minutes

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

CASE 17: Writing a Directive About Using Agendas for Meetings

Chapter 18

18 Writing Recommendation Reports

Understanding the Role of Recommendation Reports

Using a Problem-Solving Model for Preparing Recommendation Reports

Writing Recommendation Reports

TECH TIP: How To Format Headers, Footers, and Page Numbers

TECH TIP: How To Create a Table of Contents

DOCUMENT ANALYSIS ACTIVITY: Analyzing an Executive Summary

Sample Recommendation Report

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

CASE 18: Analyzing Decision Matrices

Chapter 19

19 Writing Lab Reports

Persuasion and Lab Reports

Understanding the Process of Writing Lab Reports

Understanding the Structure of the Lab Report

Understanding the Role of Science and Engineering Articles

DOCUMENT ANALYSIS ACTIVITY: Evaluating Lab Reports

Sample Lab Report

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

CASE 19: Introducing the Scientific Method Through a Lab Report

Chapter 20

20 Writing Definitions, Descriptions, and Instructions

Writing Definitions

Writing Descriptions

Writing Instructions

DOCUMENT ANALYSIS ACTIVITY: Presenting Clear Instructions

Writing Manuals

WRITER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 2

EXERCISE 4

EXERCISE 5

EXERCISE 6

EXERCISE 7

EXERCISE 8

EXERCISE 9

EXERCISE 10

CASE 20: Choosing a Medium for Presenting Instructions

Chapter 21

21 Making Oral Presentations

Understanding the Role of Oral Presentations

Understanding the Process of Preparing and Delivering an Oral Presentation

Preparing the Presentation

TECH TIP: How To Create a Master Page Design in PowerPoint

TECH TIP: How To Set List Items To Appear and Dim During a Presentation

DOCUMENT ANALYSIS ACTIVITY: Integrating Graphics and Text on a Presentation Slide

Delivering the Presentation

Answering Questions After a Presentation

Sample Evaluation Form

SPEAKER'S CHECKLIST

EXERCISE 1

EXERCISE 2

EXERCISE 3

EXERCISE 4

Creating Presentations with PowerPoint and Prezi

Audio Recording and Editing with Audacity

CASE 21: Understanding the Claim-and-Support Structure for Presentation Graphics

Appendix Part A: Skimming Your Sources and Taking Notes

Appendix Part Appendix A: Skimming Your Sources and Taking Notes

Paraphrasing

Quoting

Summarizing

Appendix Part B: Documenting Your Sources

Appendix Part B: Documenting Your Sources

APA Style

IEEE Style

MLA Style

How to Cite an Article in MLA Style

How to Cite a Book in MLA Style

How to Cite a Database in MLA Style

How to Cite a Web Site in MLA Style

How to Cite a Database in APA Style Style

How to Cite a Web Site in APA Style Style

Appendix Part C: Editing and Proofreading Your Documents

Appendix Part C: Editing and Proofreading Your Documents

Punctuation

Mechanics

Proofreading Symbols and Their Meanings

Appendix Part D: Guidelines for Multilingual Writers (ESL)

Appendix Part D: Guidelines for Multilingual Writers (ESL)

Sentence-Level Issues

References

References

Selected Bibliography

Selected Bibliography

More Resources

Chapter 1, Additional Case 1: Annual Reports as Technical Communication

Chapter 1, Additional Case 2: Introducing the Fundamentals of Technical Communication

Chapter 1, Additional Case 3: Judging Entries in a Technical-Communication Competitio

Chapter 2, Additional Case 1: Irritating Insulation

Chapter 2, Additional Case 2: Introducing the Fundamentals of Technical Communication

Chapter 3, Additional Case 1: Online Writing Centers and the Writing Process

Chapter 3, Additional Case 2: Checking Your Grammar-Checker

Chapter 4, Additional Case 1: Improving Your Meeting Skills

Chapter 4, Additional Case 2: Learning To Collaborate

Chapter 5, Additional Case 1: Writing an Information Booklet

Chapter 5, Additional Case 2: Making a Question-and-Answer Sheet

Chapter 6, Additional Case 1: Researching Your College or University's Acceptable-Use Policy

Chapter 6, Additional Case 2: Going the Distance

Chapter 7, Additional Case 1: Organizing Information for Different Audiences

Chapter 8, Additional Case 1: How Safe Is Safe?

Chapter 8, Additional Case 2: Writing an Apology

Chapter 9, Additional Case 1: Barbecuing Those Ribs

Chapter 10, Additional Case 1: Studying Sentence Effectiveness

Chapter 10, Additional Case 2: Revising Passive Sentences

Chapter 10, Additional Case 3: Revising a Draft for Sentence Effectiveness

Chapter 10, Additional Case 4: Preparing Product Descriptions for the Global Marketplace

Chapter 11, Additional Case 1: Revising a Report Template

Chapter 11, Additional Case 2: Revising Passive Sentences

Chapter 11, Additional Case 3: Designing a Report Template

Chapter 12, Additional Case 1: Evaluating Graphics Made in a Spreadsheet Program

Chapter 12, Additional Case 1: Creating a Website

Chapter 12, Additional Case 2: Evaluating Graphics on a Website

Chapter 12, Additional Case 3: Evaluating and Revising Graphics

Chapter 13, Additional Case 1: Reviewing and Testing Documents

Chapter 14, Additional Case 1: Food Irradiation at Synergy, Inc.

Chapter 14, Additional Case 2: Shaping Correspondence To Meet Your Audience's Needs

Chapter 15, Additional Case 1: Protecting Your Privacy in Online Job Applications

Chapter 15, Additional Case 2: Investigating Your Future Profession

Chapter 15, Additional Case 3: Updating Career-Center Materials

Chapter 15, Additional Case 4: Identifying Transferable Skills for a Career Changer

Chapter 16, Additional Case 1: Selecting Project-Management Software

Chapter 16, Additional Case 2: Writing Proposals to Different Audiences

Chapter 16, Additional Case 3: Selecting a Funding Source

Chapter 17, Additional Case 1: Justifying a Directive

Chapter 17, Additional Case 2: Mandatory Computers at Your School?

Chapter 17, Additional Case 3: Ethics of Progress Reports

Chapter 17, Additional Case 4: Revising an Injury Report Form

Chapter 18, Additional Case 1: Recycling Your Old Computer

Chapter 18, Additional Case 2: Analyzing Options and Drawing Conclusions

Chapter 19, Additional Case 1: Describing the Purpose of Lab Report Sections

Chapter 20, Additional Case 1: Modifying a Definition for a New Audience

Chapter 20, Additional Case 2: Objectivity in Definitions

Chapter 20, Additional Case 3: Describing a New Fighter Jet

Chapter 20, Additional Case 4: Building a Better Mechanism Description

Chapter 20, Additional Case 5: Highlighting Safety Information in Instructions

Chapter 20, Additional Case 6: Comparing Web-Based Instructions

Chapter 20, Additional Case 7: Writing a Set of Instructions

Chapter 20, Additional Case 8: Writing Instructions for Installing a Programmable Thermostat

Chapter 21, Additional Case 1: A Presentation on Presentation Graphics

Chapter 21, Additional Case 2: Presenting Resources for Students in Your Major

Chapter 21, Additional Case 3: Choosing Effective Slide Layouts

Chapter 1, Additional Exercise 1: The Syllabus as Technical Communication

Chapter 1, Additional Exercise 2: Addressing the Audience of a Website

Chapter 1, Additional Exercise 3: Evaluating the Purpose of a Website

Chapter 1, Additional Exercise 4: Evaluating the Accessibility of a Phone Book

Chapter 1, Additional Exercise 5: Evaluating Measures of Excellence in a Letter

Chapter 1, Additional Exercise 6: Learning About the Lives of Technical Communicators

Chapter 1, Additional Exercise 7: Technical-Communication Skills in Job Ads

Chapter 1, Additional Exercise 8: Interviewing a Professional

Chapter 2, Additional Exercise 1: Identifying Misleading Language

Chapter 2, Additional Exercise 2: Finding a Code of Conduct on a Website

Chapter 2, Additional Exercise 3: Evaluating the American Chemical Society Code of Conduct

Chapter 2, Additional Exercise 4: Evaluating the Institute of Scientific and Technical Communicators Code of Conduct

Chapter 2, Additional Exercise 5: Analyzing "Graymatters" Cases

Chapter 2, Additional Exercise 6: Analyzing Engineering Ethics Cases

Chapter 2, Additional Exercise 7: Contrasting the Quality of Two Ethics Sites

Chapter 3, Additional Exercise 1: Revising a Style

Chapter 3, Additional Exercise 2: Testing the Spell-Checker and Grammar-Checker

Chapter 3, Additional Exercise 3: Searching for Advice About the Writing Process

Chapter 3, Additional Exercise 4: Asking Journalistic Questions

Chapter 3, Additional Exercise 5: Creating a Checklist

Chapter 4, Additional Exercise 1: Advice on Critiquing a Draft

Chapter 4, Additional Exercise 2: Interviewing a Co-author of an Article

Chapter 4, Additional Exercise 3: Interviewing a Project Collaborator

Chapter 4, Additional Exercise 4: Monitoring Your Listening Skills

Chapter 4, Additional Exercise 5: Monitoring Your Collaboration Skills

Chapter 5, Additional Exercise 1: Reporting on the Audience and Purpose of a Website

Chapter 5, Additional Exercise 2: Identifying the Audience and Purpose of Professional Publications

Chapter 5, Additional Exercise 3: Analyzing the Audience and Purpose of a Website

Chapter 5, Additional Exercise 4: Using Audience Profile Sheets

Chapter 5, Additional Exercise 5: Interviewing a Student from Another Culture

Chapter 5, Additional Exercise 6: Analyzing Techniques Used in a Fund-Raising Letter

Chapter 5, Additional Exercise 7: Two Audiences, One Subject

Chapter 5, Additional Exercise 8: Analyzing and Contrasting Two Audiences

Chapter 6, Additional Exercise 1: Accessing and Using Online Databases

Chapter 6, Additional Exercise 2: Revising Questionnaire Questions

Chapter 6, Additional Exercise 3: Selecting Research Techniques

Chapter 6, Additional Exercise 4: Conducting Research for a Project

Chapter 6, Additional Exercise 5: Researching a Professional Organization

Chapter 6, Additional Exercise 6: Assembling a Research Guide for New Students

Chapter 6, Additional Exercise 7: Identifying Important Reference Sources

Chapter 6, Additional Exercise 8: Evaluating Online Sources

Chapter 7, Additional Exercise 1: One Site, Many Organizational Patterns

Chapter 7, Additional Exercise 2: Organizational Patterns on the Toyota Website

Chapter 7, Additional Exercise 3: Organizational Patterns in a Syllabus

Chapter 7, Additional Exercise 4: Complex Document

Chapter 7, Additional Exercise 5: Revising the Organization of a Complex Description

Chapter 8, Additional Exercise 1: Finding Other Logical Fallacies

Chapter 8, Additional Exercise 2: Analyzing an Argument on a Website

Chapter 8, Additional Exercise 3: Sorry About the Alarms and the Cold Water

Chapter 8, Additional Exercise 4: Putting Your Eggs in Several Baskets

Chapter 8, Additional Exercise 5: On Second Thought, We Probably Shouldn't Have Said That

Chapter 8, Additional Exercise 6: Persuasion in a Website

Chapter 9, Additional Exercise 1: Analyzing Titles

Chapter 9, Additional Exercise 2: Developing Topic Sentences

Chapter 9, Additional Exercise 3: Revising Topic Sentences

Chapter 9, Additional Exercise 4: Revising a Passage in a List Format

Chapter 9, Additional Exercise 5: Adding Transitions

Chapter 9, Additional Exercise 6: Making New Paragraph Breaks

Chapter 9, Additional Exercise 7: Analyzing a Plain-Language Brochure

Chapter 10, Additional Exercise 1: Analyzing the Plain English Handbook

Chapter 10, Additional Exercise 2: Revising Sentences

Chapter 10, Additional Exercise 3: Making a Passage Less Formal

Chapter 10, Additional Exercise 4: Tracing the Effects of Active and Passive Voice

Chapter 11, Additional Exercise 1: Analyzing Publication Designs

Chapter 11, Additional Exercise 2: Analyzing the Design of a Catalog

Chapter 11, Additional Exercise 3: Creating Thumbnails for an Improved Design

Chapter 11, Additional Exercise 4: Analyzing the Design of Intercom Online

Chapter 11, Additional Exercise 5: Comparing Two Designs

Chapter 11, Additional Exercise 6: Buying from a Spanish-Friendly Computer Manufacturer

Chapter 11, Additional Exercise 7: Determining Site-Registration Hurdles

Chapter 11, Additional Exercise 8: Studying How To Write Graceful Links

Chapter 11, Additional Exercise 9: Identifying Poor Sites

Chapter 12, Additional Exercise 1: Evaluating Graphics in a Brochure

Chapter 12, Additional Exercise 2: Evaluating Graphics in a PowerPoint Presentation

Chapter 12, Additional Exercise 3: Evaluating Templates in PowerPoint

Chapter 12, Additional Exercise 4: Evaluating Computer Graphics

Chapter 12, Additional Exercise 5: Creating an Organization Chart

Chapter 12, Additional Exercise 6: Creating a Drawing of an Object

Chapter 12, Additional Exercise 7: Creating a Diagram of a Concept

Chapter 12, Additional Exercise 8: Creating Graphics for Different Scenarios

Chapter 12, Additional Exercise 9: Creating Graphics for a Set of Instructions

Chapter 12, Additional Exercise 10: Creating Different Graphics from the Same Information

Chapter 12, Additional Exercise 11: Analyzing Graphics

Chapter 12, Additional Exercise 12: Interviewing a Person Who Makes Graphics

Chapter 13, Additional Exercise 1: Researching Usability Testing

Chapter 14, Additional Exercise 1: Evaluating a Generic Business Letter

Chapter 14, Additional Exercise 2: Analyzing Audience and Purpose in Sales Letters

Chapter 14, Additional Exercise 3: Evaluating a Claim Letter

Chapter 14, Additional Exercise 4: Revising Letters

Chapter 14, Additional Exercise 5: Writing a Sales Letter

Chapter 14, Additional Exercise 6: Evaluating Your School's Netiquette Guidelines

Chapter 15, Additional Exercise 1: Evaluating Advice from a Career Center

Chapter 15, Additional Exercise 2: Seeking a Peer Response to Your Job-Application Materials

Chapter 15, Additional Exercise 3: Evaluating a Réumé

Chapter 15, Additional Exercise 3: Evaluating a Job-Application Letter

Chapter 16, Additional Exercise 1: Contrasting Research Proposals and Goods and Services Proposals

Chapter 16, Additional Exercise 2: Comparing and Contrasting Sample Proposals

Chapter 16, Additional Exercise 3: Analyzing Characteristics of a Proposal from a Nonprofit Organization

Chapter 17, Additional Exercise 1: Differentiating Status Reports and Progress Reports

Chapter 17, Additional Exercise 2: Writing a Directive

Chapter 17, Additional Exercise 3: Evaluating a Directive

Chapter 17, Additional Exercise 4: Revising a Set of Meeting Minutes

Chapter 18, Additional Exercise 1: Studying an Effective Executive Summary

Chapter 18, Additional Exercise 2: Evaluating an Introduction

Chapter 18, Additional Exercise 3: A Closer Look at Formal Reports in the Workplace

Chapter 19, Additional Exercise 1: Looking for Lab Report Guidelines

Chapter 19, Additional Exercise 2: Revising a Lab Report

Chapter 20, Additional Exercise 1: Evaluating Definitions and Descriptions

Chapter 20, Additional Exercise 2: Evaluating Object Definitions

Chapter 20, Additional Exercise 3: Evaluating Process Descriptions

Chapter 20, Additional Exercise 4: Evaluating Glossaries

Chapter 20, Additional Exercise 5: Analyzing a Description of a Computing Process

Chapter 20, Additional Exercise 6: Analyzing a Description of a Digital Camera

Chapter 20, Additional Exercise 7: Evaluating a Web-Based Description

Chapter 20, Additional Exercise 8: Identifying Techniques in an Extended Definition

Chapter 20, Additional Exercise 9: Evaluating Instructions for Folding Attic Stairs

Chapter 21, Additional Exercise 1: Poking Fun at Presentation-Graphics Software

Chapter 21, Additional Exercise 2: Evaluating Presentation-Graphics Templates

Chapter 21, Additional Exercise 3: Delivering an Impromptu Presentation

Chapter 21, Additional Exercise 4: Evaluating a Recent Presentation

Chapter 21, Additional Exercise 5: Creating Presentation Graphics